Prairie Care LLC has chosen to ignore the Better Business Bureau.
Your complaint will remain in the company's business review for 36 months, our standard reporting period. That review is made available to the consuming public, the news media and various regulatory agencies. Your complaint will reflect the lack of response by Prairie Care LLC and cause their BBB grade to drop. Hopefully your complaint will spare another consumer from having the same experience that you had.
Can't blame me for your lack of response to numerous attempts including certified letters you accepted. You could have answered them with your side.
I had the same complaint myself about what I saw as serial unprofessional behavior.
That was my opinion.
Thanks for proving me right. You may still have my overcharge, and still have done, in my view a very shoddy job of care, and an even worse job of caring to improve--but no matter how much you took from us. I continue to win by getting the word out and proving it.
There are several stops to go. And I know I have gotten the ear of folks who make referral recommendations to parents.
I thought initially it was all about a buck for them. Maybe I was wrong.
Hubris? Vanity? Stupidity? Who knows?
But care of families or doing their best for the mental health of children? Well, that's disputable.
I do know they are taking steps as a direct result of my quality of care comments to the state ombudsman. Another win! Future families will be better off and for that I am grateful.
The final determination on whether they delivered appropriate care is of course, one to be discussed by qualified, impartial medical professionals. I am not certain Prairie Care is aware of that. I got the impression they thought an ombudsman who is not a medical professional could decide that. Silly-billies. Only impartial medical professionals are qualified to weigh in on that.
Also, billing is a separate issue from care.
I am not certain they are aware of that either. But hopefully their time with me will teach them those things in a clear fashion.
Also, gossip isn't fact. But facts are painful when they contradict aren't they?
Voice mails are the best.
I am actually not frustrated in the least but I appreciate the BBB's concern. I kind of expected it.
And truthfully, It has only made our side stronger. So I have no complaints at all. I have been seeking validation, justice, and truth-- and so far, I have won every time.
I may be out money, I may find their care and behavior inappropriate and at times creepy--and may never get our history with them fixed. (It really couldn't be 100%-- but that is my own burden for knowing I could have never brought him there)
But I can help others have a better future experience.
Just gather facts, check all options, and get absolutely everything in writing.
If they are right for you- I don't begrudge you, as one size does not fit all. Just keep your eyes open wherever you land.
And remember, over treatment can be just as bad as over medicating.
You aren't dealing with superior beings. Parents know their own best.
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Here's what the Better Business Bureau of MN wrote about Prairie Care LLC.
And the drop can be seen on the BBB website.
Subject: BBB Complaint Case#57245836(Ref#19-96174225-57245836-17-500)
Reply-To: "Better Business Bureau" <stpaul.al@bbb-email.org>
After numerous attempts via telephone and certified mail trying to reach this company, they have chosen not to respond to our requests. We understand this does not resolve your complaint against the company and empathize with your frustration over this issue. We will be closing the case as "unanswered".
From: "Better Business Bureau" <stpaul.al@bbb-email.
Subject: BBB Complaint Case#57245836(Ref#19-96174225-57245836-17-500)
Reply-To: "Better Business Bureau" <stpaul.al@bbb-email.org>
After numerous attempts via telephone and certified mail trying to reach this company, they have chosen not to respond to our requests. We understand this does not resolve your complaint against the company and empathize with your frustration over this issue. We will be closing the case as "unanswered".