A year ago our nightmare with Prairie Care was in the works. I am thankful we got out before it's too late, and though we will not forget the major interaction that disgusting place increased, the misleading pricing information, the pain and fear, the attacks we refuted, the obscene documentation errors even the Minnesota State Ombudsman called Prairie Care out on, and much more...we are thankful they didn't do even more harm.
We are hopeful Oberstarr, Archebold, and their shameful mouthpiece, enjoy their families this year, but hope something will strike them as they look in their families eyes, and they will see. That for once they will see the pain they cause. The people they hurt. We pray for them.
And we pray no more families will be scared for their child, have to give them more than twice as much as they quoted, for documentation errors galore and increasing potentially dangerous interactions.
Mental health, family pain and children are not a shell game.
It is simply a shame these creatures are growing and we hope more families will not be hurt, or even more hurt than we were.
We are thankful. We will never live with, what they have to live with.
May your children be well, and you find the very best. Just don't forget, as we learned, everything should be researched, cross checked and documented. We found too many potentially dangerous problems to fail at this again. They may have a license, but that, we have found, is not enough.
You are your child's best advocate.
Profit mongers have one mission. Be thankful you aren't them.
Prairie Care Sucks (Maple Grove and Edina) is not affiliated with Prairie Care Hospital/ Clinic Services and is strictly a parent's opinion of care and billing practices based on our own unique experiences. Some of the sites listed for information research may reference that organization, but we are not endorsing them. They lawyered up. We didn't. We're just telling our story and hope you'll give it some consideration and think about a second opinion.
Monday, November 25, 2013
Tuesday, October 8, 2013
Just how bad was it?
We know now there was a medication interaction concern.
We know with a new doc who dropped rather than increased it our child experienced the improvement we had been hoping for...Prairie Care did not.
We knew prior from the ombudsman there were documentation concerns not directly related to his care.
Concerns is an understatement.
This is what the ombudsman sent to them:
We know with a new doc who dropped rather than increased it our child experienced the improvement we had been hoping for...Prairie Care did not.
We knew prior from the ombudsman there were documentation concerns not directly related to his care.
Concerns is an understatement.
This is what the ombudsman sent to them:
6)
After reviewing $&&$&$ chart, "several documentation concerns presented themselves. In particular, incomplete forms, conflicting information in single event charting, duplication of charting notes for different days, and documentation indicating the use of restraint with no documentation available at all. "
She went on to call them
"Serious concerns" that she would be following up
With that place about.
Why we are just finding out it was serious now, I don't know.
Restraints? What happened to my kiddo?
When this blog was started, I felt they were pretty bad.
Almost a year later, they were worse than I thought.
Monday, October 7, 2013
Living it
As we have lived it, I have nothing but regrets for following a doctor's recommendation and bringing my kiddo to Prairie Care.
My regrets have only grown the more I deal with them. Painfully so.
But hopefully others will be helped by our experience. I have the opinion of them that money in the pocket, is a bigger concern than due diligence. Bigger than care.
It's my opinion, but it is why we have dealt with them not only on care, but billing.
When you don't take responsibility, you never learn.
Are we the first parents to believe companies put money first?
Whether it's our gas tank, or our children, I believe the greed is the driver of some of these folk's intentions.
But with our children, we can never fix those precious moments in time.
As a parent of a high functioning autistic son, who was desperate for help..I know now Prairie Care was not for him. As I have gone to agencies and dealt with the blowback, insults, and sadly learned just how bad it really was..I wish so much we could rewind time. This despite being stronger as each agency did what they could.
Instead, we move forward.
And maybe another kiddo will be spared our experience.
My regrets have only grown the more I deal with them. Painfully so.
But hopefully others will be helped by our experience. I have the opinion of them that money in the pocket, is a bigger concern than due diligence. Bigger than care.
It's my opinion, but it is why we have dealt with them not only on care, but billing.
When you don't take responsibility, you never learn.
Are we the first parents to believe companies put money first?
Whether it's our gas tank, or our children, I believe the greed is the driver of some of these folk's intentions.
But with our children, we can never fix those precious moments in time.
As a parent of a high functioning autistic son, who was desperate for help..I know now Prairie Care was not for him. As I have gone to agencies and dealt with the blowback, insults, and sadly learned just how bad it really was..I wish so much we could rewind time. This despite being stronger as each agency did what they could.
Instead, we move forward.
And maybe another kiddo will be spared our experience.
Friday, October 4, 2013
My son
He is my world. I love you kiddo - and this one's for you. You deserved better, sooner.
It is more clear than ever how lucky we were to leave that place. The one who knew I was critical of not letting us know about a moderate interaction with a different combo - but made sure to never mention in response where they oddly and immediately involved their lawyer.. They never mentioned that major interaction we were so clueless on. Until we got a copy of his tests and noticed something we were alarmed to see...
The medication interaction he was on and they increased...oh boy....
It must be good fortune when a parent complains about not being informed of a moderate drug interaction, and doesn't realize there was a major interaction that was so much worse.
Then all your discharge paperwork can focus on that, all responses can justify that...but acknowledge that "other one?" The one you increased? The one our new doctor caught day one but we came and left with your cocktail? No way. Let's attack mom's character. Let's make sure the ombudsman is compromised by spreading gossip to the AG.
We realized yesterday something new..and today we realized something absolutely devastating.
The danger was so much more .
All my advice, and I missed the worst thing of all.
His new doctor caught it right away and corrected it. We didn't know how bad it was but thank God he caught it.
To him we will always be so grateful. He not only changed everything - he may have saved my son.'a life. I am not a doctor, but I know now my kiddo was in danger.. And his worsening behavior is a known effect of this major interaction they increased. They increased! I almost vomited when the pieces fell into place.
At admission, the scary place didn't catch it... And as we waited to be admitted to the partial program they didn't catch it. Oh so simple... Send us to a pro..know your stuff. Get him off it! That was our new doctor's first thing to do. And everything got better-- but I didn't truly get the whole picture.
I am not a doctor, but now feel like I have to cross check every damn thing. Darn it.
In a note added who knows when, to a document we just got a copy of elsewhere, we found the worst story of our whole story. Almost a year later, we finally got it. and further paper trails make pretty darn clear we didn't .....but someone there did, and at some point there's a note that the mother, (keep in mind the father was in attendance and wants to know why it's always me.. As I told him... I believe once I wrote the first complaint, I became the one to blame, smear and he became irrelevant) a note that the mother should be asked about behavior when this drug came into play. In their own discharge papers they say he was admitted for worsening behavior.
The mom that has complained to 3 agencies after the weird responses from them never brought up the most damning concern. My son had begun the journey after he had been prescribed a medication and it has a major interaction with his other med. Not the 3rd combo of moderate interaction. This is major.
We assessed and then sat and waited for their php and not a word.
Our new doctors first move was to get him off it. We left the bad place and from beginning to end he was not only on it, they increased it!
Near the end of our file it says we finally discussed a taper (but ignores putting in how damn threatening it was) and by the way, layman that I am.. That drug doesn't even need a taper because of a significant half life. And when it has a major interaction that could have hurt or killed him .. Let's just sit around and see how it goes... Wow. I am not a doctor so I can't pass medical judgment, but I am a parent and we personally judge them as crappy care run by callous and horrible people. And I
Our opinion.
The trust they blew, makes me question it all.
The scariest most threatening drug interaction of all.. The one that was known to worsen behavior, potentially cause serotonin syndrome (a potentially fatal problem) we came and left with.
We waited for space to open while on it getting no other treatment than waiting...and they had the nerve to critique me for not increasing that interaction immediately when told because I knew it was based on false info. But I did not know my baby was in danger from his meds.
Admin... You live with this? No wonder..
Even from this blog, I have been babbling about over medicating, over treatment - but I never caught on to the most threatening issue of all. I was incredibly close... Uncomfortably close ?
But mom finally got it. And my husband and I are devastated. Today, I was in sheer panic and have contacted agencies to start the process all over again. My file on this is unreal. And apparently never ends.
But this time we did something different and told our son.
We told him that there is a very real possibility all the hard times that led us to that nightmare before the new doctor saved him may not have been in his control to stop.
The autistic boy who was focused on a balloon and fixing the cable heard us.
And through the balloon bouncing we laid out a series of options, the challenges and more..
And we told him that we believe now it was all wrong. The unfocused boy with different ways is kit a bad kiddo, and his immediate improvement reinforced that.
We wanted to take some of the pain he may away...
So we asked him what he wanted to do. I do not think we are capable of putting them out of business as he suggested. But he did say "there is no amount of money that can make it right."
True enough kiddo. It's why we have taken a route to inform rather than litigate in the first place.
We are going forward with appropriate complaints, but still haven't retained an attorney.
No amount can fix what happened. And we can't make a chip in them anyway. They haven't shown an ounce of anything that shows they care to us.
But they knew. At what point I do not know. But through all the stonewalling and character attacks, they knew I was missing something much worse.
Kudos I guess. It took me a while. But I got it.
My son doesn't care about money, and as I talked to my husband today... We dreaded more of taking in Goliath. But this blog, our opinion and our story can do what our goal has always been- try to get the word out, so no family would live our experiences.
We didn't realize when we started the blog it was worse than we thought - but now we do.
And now you do as well.
It is more clear than ever how lucky we were to leave that place. The one who knew I was critical of not letting us know about a moderate interaction with a different combo - but made sure to never mention in response where they oddly and immediately involved their lawyer.. They never mentioned that major interaction we were so clueless on. Until we got a copy of his tests and noticed something we were alarmed to see...
The medication interaction he was on and they increased...oh boy....
It must be good fortune when a parent complains about not being informed of a moderate drug interaction, and doesn't realize there was a major interaction that was so much worse.
Then all your discharge paperwork can focus on that, all responses can justify that...but acknowledge that "other one?" The one you increased? The one our new doctor caught day one but we came and left with your cocktail? No way. Let's attack mom's character. Let's make sure the ombudsman is compromised by spreading gossip to the AG.
We realized yesterday something new..and today we realized something absolutely devastating.
The danger was so much more .
All my advice, and I missed the worst thing of all.
His new doctor caught it right away and corrected it. We didn't know how bad it was but thank God he caught it.
To him we will always be so grateful. He not only changed everything - he may have saved my son.'a life. I am not a doctor, but I know now my kiddo was in danger.. And his worsening behavior is a known effect of this major interaction they increased. They increased! I almost vomited when the pieces fell into place.
At admission, the scary place didn't catch it... And as we waited to be admitted to the partial program they didn't catch it. Oh so simple... Send us to a pro..know your stuff. Get him off it! That was our new doctor's first thing to do. And everything got better-- but I didn't truly get the whole picture.
I am not a doctor, but now feel like I have to cross check every damn thing. Darn it.
In a note added who knows when, to a document we just got a copy of elsewhere, we found the worst story of our whole story. Almost a year later, we finally got it. and further paper trails make pretty darn clear we didn't .....but someone there did, and at some point there's a note that the mother, (keep in mind the father was in attendance and wants to know why it's always me.. As I told him... I believe once I wrote the first complaint, I became the one to blame, smear and he became irrelevant) a note that the mother should be asked about behavior when this drug came into play. In their own discharge papers they say he was admitted for worsening behavior.
The mom that has complained to 3 agencies after the weird responses from them never brought up the most damning concern. My son had begun the journey after he had been prescribed a medication and it has a major interaction with his other med. Not the 3rd combo of moderate interaction. This is major.
We assessed and then sat and waited for their php and not a word.
Our new doctors first move was to get him off it. We left the bad place and from beginning to end he was not only on it, they increased it!
Near the end of our file it says we finally discussed a taper (but ignores putting in how damn threatening it was) and by the way, layman that I am.. That drug doesn't even need a taper because of a significant half life. And when it has a major interaction that could have hurt or killed him .. Let's just sit around and see how it goes... Wow. I am not a doctor so I can't pass medical judgment, but I am a parent and we personally judge them as crappy care run by callous and horrible people. And I
Our opinion.
The trust they blew, makes me question it all.
The scariest most threatening drug interaction of all.. The one that was known to worsen behavior, potentially cause serotonin syndrome (a potentially fatal problem) we came and left with.
We waited for space to open while on it getting no other treatment than waiting...and they had the nerve to critique me for not increasing that interaction immediately when told because I knew it was based on false info. But I did not know my baby was in danger from his meds.
Admin... You live with this? No wonder..
Even from this blog, I have been babbling about over medicating, over treatment - but I never caught on to the most threatening issue of all. I was incredibly close... Uncomfortably close ?
But mom finally got it. And my husband and I are devastated. Today, I was in sheer panic and have contacted agencies to start the process all over again. My file on this is unreal. And apparently never ends.
But this time we did something different and told our son.
We told him that there is a very real possibility all the hard times that led us to that nightmare before the new doctor saved him may not have been in his control to stop.
The autistic boy who was focused on a balloon and fixing the cable heard us.
And through the balloon bouncing we laid out a series of options, the challenges and more..
And we told him that we believe now it was all wrong. The unfocused boy with different ways is kit a bad kiddo, and his immediate improvement reinforced that.
We wanted to take some of the pain he may away...
So we asked him what he wanted to do. I do not think we are capable of putting them out of business as he suggested. But he did say "there is no amount of money that can make it right."
True enough kiddo. It's why we have taken a route to inform rather than litigate in the first place.
We are going forward with appropriate complaints, but still haven't retained an attorney.
No amount can fix what happened. And we can't make a chip in them anyway. They haven't shown an ounce of anything that shows they care to us.
But they knew. At what point I do not know. But through all the stonewalling and character attacks, they knew I was missing something much worse.
Kudos I guess. It took me a while. But I got it.
My son doesn't care about money, and as I talked to my husband today... We dreaded more of taking in Goliath. But this blog, our opinion and our story can do what our goal has always been- try to get the word out, so no family would live our experiences.
We didn't realize when we started the blog it was worse than we thought - but now we do.
And now you do as well.
On hold
This has been removed from our title and replaced with we do not endorse them.
we believe all parents are entitled to their own opinion and research and expect that some may find them a good fit. One size does not fit all.
Today, I have learned things about our case that have made me sad, scared and want to hold my son.
This blog is on hold as we deal with them.
We hope you take great diligence and your child is well.
we believe all parents are entitled to their own opinion and research and expect that some may find them a good fit. One size does not fit all.
Today, I have learned things about our case that have made me sad, scared and want to hold my son.
This blog is on hold as we deal with them.
We hope you take great diligence and your child is well.
Thursday, October 3, 2013
Good grief
Got some info, related to care (we have had two separate but intertwined issues, billing and care) that was a real forehead slapper.
Sometimes, they make it too easy for me. Previously, you may recall I mentioned prairie care claimed things to the AG that their own voices directly refuted. It was my pleasure to send the AG a copy of their voicemails.
I am almost sure there's some mental health rationale when folks do things so blatant, it's almost like they are trying to get caught.
Although, I believe I do now understand the number one reason they apparently fear me so much.
From my first bringing their attention to a few issues, they immediately had their lawyer involved (as I could see when the attorney was included in a response to me.)
I always wondered why, what specific nerve did I hit ? I raised a few issues from our painful stay.
Why were they so worried?? I have yet to retain an attorney.. Why so scared of a parent raising issues for their attention that it became so escalated and they got so... Well, weird..
I think I now know..
I'll update the blog, but first, for the future families... I am going through proper channels. It's a thing I have....I can't turn my back if I feel others would suffer by my stepping back. I have always felt society's worst offenders are the ones who sit silently by - I am not the silent type.
Maybe it's an OCD ? Although , I suspect I get a different nickname in a certain office.
------
On the overcharge...
We feel we have proved our case to the public, and gave them several opportunities to not behave like childish brats.
If they need such pittance so badly to make themselves feel better, so be it. That's a whole other mental health problem that prairie care should look at themselves in the mirror before treating others. Petty hoarding. We won that battle, even if they kept the money. Our goal was to make sure parents would not face what we did - and we have won on the billing issue by showing their antics to the public.
They can act like children - my fear is the way they treat them .
I challenge them to donate the disputed, and I feel clearly shown to be overcharged funds, to a
non-profit supporting Autism that is unrelated , and not working with their organization.
In other words, it should go to a group that helps children.
Thursday, September 19, 2013
Overmedicated, overtreated, overcharged
We are still waiting to see if prairiecare will stop their behavior and handle one thing with decency.
So far, no response on overbilling us. They did respond to the Ombudsman who was working with them on documentation issues, they said they had already begun work on safety issues. They responded to the AG, but their response was directly refuted by their own voice mails on what I had been informed of. They did not respond to the Better Business Bureau, dropping them a grade. And to date, they have not responsed to requests to return or review the overbilling matter.
My child was removed on day 14, his medication was decreased and some removed that had known interaction issues. He has since dramatically improved.
We have repeatedly asked prairiecare to return charges for 16 days, as we paid what we were told 30 days would be-yet only stayed 14.
We have asked that personal hostility on both sides be set aside to look at this in a professional manner.
And we have asked again.
To date - we have not received a response. However, we have seen an increase in traffic from google searches.
That means, we are connecting to others with our personal opinions and experiences. Hopefully they will weigh that when considering prairiecare.
We have seen other reviews online that have negative experiences.
To us, that means even if we lose.. We win, as the quote on our site says.
Every agency has made our case stronger. And we would not spend this long on this issue if we did not believe, this institution, in our opinion caused harm, could have caused more harm, may put others in harm's way, and tricks people into losing more money than anticipated. This doctors for profit institution, I firmly believe, and it is just an opinion, should be outlawed.
Several in Congess have tried to do just that.
Why? Because some, like myself, believe when doctor's profits are based on patient care... Human nature can be very greedy, and that may lead to over treatment and the patient's best interests may be forgotten to money grab.
So, I do this because I believe they were wrong. And I worry about others being treated the same way. It's not OK. And I don't want prairiecare to think they can do this and not be held accountable, and cannot take what they shouldn't, in my opinion, have.
We are continuing to wait, and expect the unprofessional hoarding of our money, and our opinion of how they "care" for children (we think they use them for profit, rather than use due diligence to ensure the child's best interests are maintained; our opinion)will continue.
So, we will keep you updated as we continue to receive no response to our requests on the
overcharge.
So far, no response on overbilling us. They did respond to the Ombudsman who was working with them on documentation issues, they said they had already begun work on safety issues. They responded to the AG, but their response was directly refuted by their own voice mails on what I had been informed of. They did not respond to the Better Business Bureau, dropping them a grade. And to date, they have not responsed to requests to return or review the overbilling matter.
My child was removed on day 14, his medication was decreased and some removed that had known interaction issues. He has since dramatically improved.
We have repeatedly asked prairiecare to return charges for 16 days, as we paid what we were told 30 days would be-yet only stayed 14.
We have asked that personal hostility on both sides be set aside to look at this in a professional manner.
And we have asked again.
To date - we have not received a response. However, we have seen an increase in traffic from google searches.
That means, we are connecting to others with our personal opinions and experiences. Hopefully they will weigh that when considering prairiecare.
We have seen other reviews online that have negative experiences.
To us, that means even if we lose.. We win, as the quote on our site says.
Every agency has made our case stronger. And we would not spend this long on this issue if we did not believe, this institution, in our opinion caused harm, could have caused more harm, may put others in harm's way, and tricks people into losing more money than anticipated. This doctors for profit institution, I firmly believe, and it is just an opinion, should be outlawed.
Several in Congess have tried to do just that.
Why? Because some, like myself, believe when doctor's profits are based on patient care... Human nature can be very greedy, and that may lead to over treatment and the patient's best interests may be forgotten to money grab.
So, I do this because I believe they were wrong. And I worry about others being treated the same way. It's not OK. And I don't want prairiecare to think they can do this and not be held accountable, and cannot take what they shouldn't, in my opinion, have.
We are continuing to wait, and expect the unprofessional hoarding of our money, and our opinion of how they "care" for children (we think they use them for profit, rather than use due diligence to ensure the child's best interests are maintained; our opinion)will continue.
So, we will keep you updated as we continue to receive no response to our requests on the
overcharge.
Sunday, September 15, 2013
Still waiting
So our child was overtreated, and overmedicated. Thankfully, getting him off so many pills and in a more suitable environment has improved things dramatically.
It's not perfect-but hundreds of times better. And he is in a program so much more suited to him.
And now we wait again to see if we get a review to our blatant over billing.
We have been overdone in a lot of ways. But we are still willing to be reasonable.
But so far not a response at all whether they would do a review.
The evidence backs us up. Their own voices back us up.
We hope, to hear soon we will be treated fairly and our case reviewed.
We are confident a review will show, beyond any doubt.. We we only stayed 14 days but were billed for 30.. And our money will finally be returned.
Christmas is around the corner. It would be nice to get our money back in time.
It's not perfect-but hundreds of times better. And he is in a program so much more suited to him.
And now we wait again to see if we get a review to our blatant over billing.
We have been overdone in a lot of ways. But we are still willing to be reasonable.
But so far not a response at all whether they would do a review.
The evidence backs us up. Their own voices back us up.
We hope, to hear soon we will be treated fairly and our case reviewed.
We are confident a review will show, beyond any doubt.. We we only stayed 14 days but were billed for 30.. And our money will finally be returned.
Christmas is around the corner. It would be nice to get our money back in time.
Sunday, September 8, 2013
One more try, swords down
We have taken a step back. And though we have many avenues open. We are going to
try again, with cooler heads.
We hope we can reach a resolution. Not only on the bill and quality of care.. But that people can be people- and work fairly, with no more accusations on our character and we will behave as well and give a chance to start over and end this right.
--------
We have noticed that we have seen a jump in hits from google and AOL searches. I was blown away frankly, this was my venting ground... But I guess it has become more, and so I won't squander it. I hope to someday change the purpose of this blog and focus on larger issues in health care that we have learned along the way, and become an additional resource for parents and others hoping to get the best.
In the last couple weeks, a former longtime co-worker was killed by a horrible medical mistake. That's the second person I personally knew who died there (different hospital/city/state) when going in for something that should not have ended so tragically.
There's a lot to fix in health care. We will post more on general stories, and hope someday that it the only focus.
But we still feel we must resolve our situation, or other parents will have the same issues. Care and billing.. It should have been better, and it should conclude better. No parent should feel attacked and ignored for raising serious questions. No parent should feel their child was used for profit but not care. That remains our point.
So after nearly a year of battling both care and billing issues, we sent the following request today;
try again, with cooler heads.
We hope we can reach a resolution. Not only on the bill and quality of care.. But that people can be people- and work fairly, with no more accusations on our character and we will behave as well and give a chance to start over and end this right.
--------
We have noticed that we have seen a jump in hits from google and AOL searches. I was blown away frankly, this was my venting ground... But I guess it has become more, and so I won't squander it. I hope to someday change the purpose of this blog and focus on larger issues in health care that we have learned along the way, and become an additional resource for parents and others hoping to get the best.
In the last couple weeks, a former longtime co-worker was killed by a horrible medical mistake. That's the second person I personally knew who died there (different hospital/city/state) when going in for something that should not have ended so tragically.
There's a lot to fix in health care. We will post more on general stories, and hope someday that it the only focus.
But we still feel we must resolve our situation, or other parents will have the same issues. Care and billing.. It should have been better, and it should conclude better. No parent should feel attacked and ignored for raising serious questions. No parent should feel their child was used for profit but not care. That remains our point.
So after nearly a year of battling both care and billing issues, we sent the following request today;
Dear Prairie Care,
Since several month have gone by, perhaps cooler heads will prevail.
We formally request that our overbilling of 16 days in the care
(Re:child) be reviewed and returned.
This is asked in good faith, since we have both learned additional information since the initial dispute, (such as we are not the bad parents who wouldn't return calls, that have been formally refuted by your own voice mails and never had anything to do with the bill.)
We hope those accusations, and others were just an error made in the heat of a passionate battle. As Todd was apparently hurt, as shown in his letter to the Attorney General, those many accusations now shown untrue hurt us as well.
We are very involved parents and care deeply for our son. Perhaps with this time to step back, you can understand our hurt, and how it would feel if you were accused of things you did not do all to insinuate you were a bad parent.
Put in our shoes, and if you knew the claims were not true, and you could and did prove it-perhaps you can understand our frustration and anger, as we saw from your human sides as well, and we can resolve this billing dispute fairly, without having to continue involving other parties.
We only ask fairness and good faith.
We would consider this review an understanding that humans are capable of making mistakes, and a gesture of good faith that will not go unnoticed.
Thank you. We are hopeful you will consider this in good faith, with no further unrelated (and disproved) attacks on our character.
As time has passed information has been shown to support our claim that may not have been considered in the heat of angry feelings.
Both mine, (after being accused of something unfairly) and apparently Todd's were hurt and I fear those personal battles have influenced a fair review and consideration and caused
more time and cost to both parties than the amount in question.
We act in good faith here today and set aside all personal angst and only ask for a good faith review, which we believe will show we were overcharged for 16 days.
My son, he is doing so much better without too many pills and a place that didn't work for him. We are glad for that, and hope ultimately, you are as well. And still hope you commit to stronger standards of review before admission (he had never even been seen by a psychologist, tested or anything beyond a family doctor.)
We hope the state ombudsman did what she could to clear up your documentation errors- but also were furthered angered with a hearsay conversation put in the AG letter. We have a few of our own, but with the AG, business bureau and now once again in this request, we will set our hearsay aside and stick to the request.
We still adamantly believe and confidently know, we were over charged from what we were told, and ask that it be looked at again, with cool heads.
This long in, you must know it has never been about the money for us. We paid it immediately, but continue to believe those 16 days, without question, belong to us and we
would like it returned.
It has been, and always will be about Justice.
Thank you for your consideration.
Regards,
(Mom) "the energizer bunny" and (dad)
Sunday, August 11, 2013
prairie care is expanding..scary
The for profit monster prairiecare,
that won't answer to the better business bureau..has caused the Minnesota Ombudsman concerns, and is now on record with the attorney general saying something stupid & refuted by their own voice mails is apparently expanding. Parents beware!
Rich doctors hungry...need more children!!!
The greed mongers are coming to a family near you. Will your child be the girl with her face in a radiator? Will yours be the one who picks up a dangerous large pin around dangerous kids?
If you believe doctors don't make mistakes (tell that to my old colleagues friends and family who are putting her to rest this week after a dumb ass surgeon immediately "nicked" her aorta and killed her during what should have been an easy surgery.)
If you believe doctors can't be greedy and uncaring..you haven't met enough doctors.
They are out there. And they don't have a care in the world what they do to your child.
There are good and caring doctors--but over treatment and medical mistakes are fact in society. As are greedy dicks who will do unspeakable things to make money.
Prairie care is growing. The mental health facility that is in it for profit of the doctors who own it is offering their free needs assessment to desperate families who are looking for help.
The free needs assessment is kind of like the Vegas time share sales whores in my view.
Prairie Care is expanding. Don't point out problems..in our experience that.meant battling attacks as they laweyered up when you didn't and haven't. Don't expect them to honor their word or be concerned about over medicating and/or over treating your child. Don't expect anything. Document. Photograph. Demand tours. Get a second opinion. And keep any voice mail they leave.
They claim partial hospitalization is a step down or when outpatient doesn't work. But they're grubby money hungry fingers were more than happy to put my child in. A c didhild who had never seen a mental health professional before. My child with.sensory issues pointed out at the assessment did NOT ever belong there. And a good doctor knew it right away.
I am the parent and I saw him get worse at PrairieCare. I saw him improve almost immediately when our new good doctor started taking him off pills and lowering dosages.
Mental health is serious.
Prairie care is not serious about anything but money in my view.
They hurt my kid.. They, in my opinion, are snake oil peddlers for the 21st century. They can't even defend themselves to the better business bureau.
That's my opinion.
Yes. I feel lied to and screwed out of a grand. That is not as important as what they did to get that money. Children need protection and quality care
Get a second opinion.
that won't answer to the better business bureau..has caused the Minnesota Ombudsman concerns, and is now on record with the attorney general saying something stupid & refuted by their own voice mails is apparently expanding. Parents beware!
Rich doctors hungry...need more children!!!
The greed mongers are coming to a family near you. Will your child be the girl with her face in a radiator? Will yours be the one who picks up a dangerous large pin around dangerous kids?
If you believe doctors don't make mistakes (tell that to my old colleagues friends and family who are putting her to rest this week after a dumb ass surgeon immediately "nicked" her aorta and killed her during what should have been an easy surgery.)
If you believe doctors can't be greedy and uncaring..you haven't met enough doctors.
They are out there. And they don't have a care in the world what they do to your child.
There are good and caring doctors--but over treatment and medical mistakes are fact in society. As are greedy dicks who will do unspeakable things to make money.
Prairie care is growing. The mental health facility that is in it for profit of the doctors who own it is offering their free needs assessment to desperate families who are looking for help.
The free needs assessment is kind of like the Vegas time share sales whores in my view.
Prairie Care is expanding. Don't point out problems..in our experience that.meant battling attacks as they laweyered up when you didn't and haven't. Don't expect them to honor their word or be concerned about over medicating and/or over treating your child. Don't expect anything. Document. Photograph. Demand tours. Get a second opinion. And keep any voice mail they leave.
They claim partial hospitalization is a step down or when outpatient doesn't work. But they're grubby money hungry fingers were more than happy to put my child in. A c didhild who had never seen a mental health professional before. My child with.sensory issues pointed out at the assessment did NOT ever belong there. And a good doctor knew it right away.
I am the parent and I saw him get worse at PrairieCare. I saw him improve almost immediately when our new good doctor started taking him off pills and lowering dosages.
Mental health is serious.
Prairie care is not serious about anything but money in my view.
They hurt my kid.. They, in my opinion, are snake oil peddlers for the 21st century. They can't even defend themselves to the better business bureau.
That's my opinion.
Yes. I feel lied to and screwed out of a grand. That is not as important as what they did to get that money. Children need protection and quality care
Get a second opinion.
Monday, July 15, 2013
Prairie Care trust or not?
If you are comfortable that there is no such thing as poor decisions in health care, or business practices that need improvement in health care. I guess..trust?
But I don't trust them. Not only because health care is a broken system and bureaucrats are plaguing the health of our country to make a buck...but because Prairie Care has proved it to me. I hope they don't prove it to you.
Over medicating and Over treatment are a known problem in America.
Trust? I don't.
That's an opinion based on:
1. Having been called "not truly accurate" by the Minnesota Ombudsman for Mental Health
(feb 28, 2013)
2. Claimed to the Minnesota Attorney General that I was informed prior to admission of a 1500 deductible and don't return calls. Statements directly refuted in their own voice mails, their OWN VOICES, sent to the attorney general which makes clear I was not.
3. Despite their claim of verifying between my insurance and their costs, scholarships, deductions, etc..and pledging to honor that--my bill was substantially higher than what was quoted.
4. Strongly recommended admitting a child, a child who had never before been seen by a psychologist, therapist or psychiatrist into their partial hospitalization program. It did not start immediately and the situation was not deemed an emergency in their own words.
5. Admitted some lapses in safety/security that they would work on.(ombudsman feb 2013)
6. Did not address or express any concern when I reported a teen age girl had her face pressed agaisnt the radiator in full view of the nurses station.
7. Ignoring all requests, including calls and certified mail from the Better Business Bureau regarding their billing practice. They got dropped a grade for this. To me, no answer, proves me right. They've got NOTHING, so to the BBB they did nothing.
8. Refusal to address safety issues ranging from medication to safety protocols, and instead attempt to attack the mom, and only the mom for not following protocol or returning phone calls. Again, factually refuted by their own voice mails and given to the Attorney General.
9. Claiming the Patient Advocate that works for them and write letters on behalf of them that include bogus accusations is an unbiased, neutral position. That's just simply untrue AND should be removed from their website,and the title should be changed to something like, liason. Isn't that an attempt to mislead?
10. The Ombudsman for Mental Health has found "several documentation concerns."
11. Witnessing the dramatic improvement of my son who was taken off many of their medications, and away from a facility that was hard on a boy with sensory issues. The sensory issues I directly notified them about at the admission meeting--but they pushed for him to go to this program anyway, with no pre-analysis from a qualified professional on whether it was a suitable environment.
12. Coming home with terrible language that sounded like a goth teen and the staff conceded he was mimicking seen behavior.
13. Pushed by another child at the facility.
14. Found a large, dangerous stick pin and was able to bring it home with no backpack check. Staff took the broach back and apologized for not checking it.
15. Bringing home papers that showed his backpack had not been checked coming or going, despite other children at the facility being potential dangers to themselves and others.
And a personal feeling that by attempting to raise safety issues with no litigation threat, and I hadn't even gotten to the billing problems yet, that I was being bullied and smeared in an attempt to silence me..but only me.
The mom.
Hey mom's...did you know if something happens, even if you have a partner, husband, etc...it is all your fault? That's apparently what Todd Archbold may think..and it seemed, I guess, it hurt his little boy feelings when I said he was being sexist..... because he whined to the Attorney General about it.
I think Archbold made a sexist accusation that turned out to be wrong.....I think he is an incompetent, mean spirited, untrustworthy, sagging boob. But my personal opinion of what a dishonest piece of manipulative crap he is, shouldn't matter, it's an opinion. I really would be surprised to learn he has a nice opinion of me.
It's not about whether I think he is a troll living under a bridge and haunting dreams, it's about honorable, health care that is safe for children that parents can trust. Hubris is his problem.
And a general feeling the facility is run by greedy immature bully boys who don't give a crap about the child or the family or the harm they can cause. Their attempts to "meet with me," were only on their terms after they already started bully tactics and lawyering up.
I haven't lawyered up. I will just continue to tell you my experience. Because they don't care what they did to my child or family and never will. They took my money they knew I contested without shame. Over twice as much as what they said. I blame them for making my son worse--and I am grateful to his new doctor, for cutting the meds and over treatment and watching him get better.
I do not want anyone else to go through it. I don't want them to get away with what they did/do.
I want all parents to know....that girl with her face on a radiator..I don't know her, but I suspect she is loved by someone...and for those parents....you should know.
prairie care, address, maple grove, edina, children, adolescent, teenager, mental health, partial hospitalization, therapy, review,
But I don't trust them. Not only because health care is a broken system and bureaucrats are plaguing the health of our country to make a buck...but because Prairie Care has proved it to me. I hope they don't prove it to you.
Over medicating and Over treatment are a known problem in America.
Trust? I don't.
That's an opinion based on:
1. Having been called "not truly accurate" by the Minnesota Ombudsman for Mental Health
(feb 28, 2013)
2. Claimed to the Minnesota Attorney General that I was informed prior to admission of a 1500 deductible and don't return calls. Statements directly refuted in their own voice mails, their OWN VOICES, sent to the attorney general which makes clear I was not.
3. Despite their claim of verifying between my insurance and their costs, scholarships, deductions, etc..and pledging to honor that--my bill was substantially higher than what was quoted.
4. Strongly recommended admitting a child, a child who had never before been seen by a psychologist, therapist or psychiatrist into their partial hospitalization program. It did not start immediately and the situation was not deemed an emergency in their own words.
5. Admitted some lapses in safety/security that they would work on.(ombudsman feb 2013)
6. Did not address or express any concern when I reported a teen age girl had her face pressed agaisnt the radiator in full view of the nurses station.
7. Ignoring all requests, including calls and certified mail from the Better Business Bureau regarding their billing practice. They got dropped a grade for this. To me, no answer, proves me right. They've got NOTHING, so to the BBB they did nothing.
8. Refusal to address safety issues ranging from medication to safety protocols, and instead attempt to attack the mom, and only the mom for not following protocol or returning phone calls. Again, factually refuted by their own voice mails and given to the Attorney General.
9. Claiming the Patient Advocate that works for them and write letters on behalf of them that include bogus accusations is an unbiased, neutral position. That's just simply untrue AND should be removed from their website,and the title should be changed to something like, liason. Isn't that an attempt to mislead?
10. The Ombudsman for Mental Health has found "several documentation concerns."
11. Witnessing the dramatic improvement of my son who was taken off many of their medications, and away from a facility that was hard on a boy with sensory issues. The sensory issues I directly notified them about at the admission meeting--but they pushed for him to go to this program anyway, with no pre-analysis from a qualified professional on whether it was a suitable environment.
12. Coming home with terrible language that sounded like a goth teen and the staff conceded he was mimicking seen behavior.
13. Pushed by another child at the facility.
14. Found a large, dangerous stick pin and was able to bring it home with no backpack check. Staff took the broach back and apologized for not checking it.
15. Bringing home papers that showed his backpack had not been checked coming or going, despite other children at the facility being potential dangers to themselves and others.
And a personal feeling that by attempting to raise safety issues with no litigation threat, and I hadn't even gotten to the billing problems yet, that I was being bullied and smeared in an attempt to silence me..but only me.
The mom.
Hey mom's...did you know if something happens, even if you have a partner, husband, etc...it is all your fault? That's apparently what Todd Archbold may think..and it seemed, I guess, it hurt his little boy feelings when I said he was being sexist..... because he whined to the Attorney General about it.
I think Archbold made a sexist accusation that turned out to be wrong.....I think he is an incompetent, mean spirited, untrustworthy, sagging boob. But my personal opinion of what a dishonest piece of manipulative crap he is, shouldn't matter, it's an opinion. I really would be surprised to learn he has a nice opinion of me.
It's not about whether I think he is a troll living under a bridge and haunting dreams, it's about honorable, health care that is safe for children that parents can trust. Hubris is his problem.
And a general feeling the facility is run by greedy immature bully boys who don't give a crap about the child or the family or the harm they can cause. Their attempts to "meet with me," were only on their terms after they already started bully tactics and lawyering up.
I haven't lawyered up. I will just continue to tell you my experience. Because they don't care what they did to my child or family and never will. They took my money they knew I contested without shame. Over twice as much as what they said. I blame them for making my son worse--and I am grateful to his new doctor, for cutting the meds and over treatment and watching him get better.
I do not want anyone else to go through it. I don't want them to get away with what they did/do.
I want all parents to know....that girl with her face on a radiator..I don't know her, but I suspect she is loved by someone...and for those parents....you should know.
prairie care, address, maple grove, edina, children, adolescent, teenager, mental health, partial hospitalization, therapy, review,
Sunday, June 30, 2013
More than 6 months later update
My son is doing still remarkably well since being brought off the medications Prairie Care put him on.
Not only has he lost weight, he seems like his happy self-and has brought home great grades.
Although we deal with high functioning autism, we deal with it with a highly qualified pyschiatrist, not locking him in a facility that was, in our view, extremely detrimental and dangerous to him.
Prairie Care has ignored our requests to return the money they overcharged us. We have seen no response as to why we were forced to pay interest but no one else was.
Joel Oberstar. I am beginning to wonder if he is receiving political favoritism. I just wonder. And I do have to question whether he rolls around in money at night at the expense of mislead parents trying desperately to help their child.
Listen Nurse Ratchet Oberstar, we are very nice people. But you have never bothered to find that out. You relied on mean little misleader Todd (our view) You just grubbed our money that you knew we contested.
The key to being a great doctor is to open your mind. You don't know what you did and have never shown interest in wanting to know. That makes me sick. Unfortunately, it could be making your patients sick as well. Closed minded bureacratic doctors, in my view, and others, are dangerous. Their cockiness can cause harm.
We tried not to litigate, insisted we didn't want to, but saw DANGERS to children in your facility and quietly wanted to let you know. Your people attacked us for it. Cruelly.
That's just for what we brought up for health care. Not the money part-for safety of children. I am not bending over for your whipping boy.
I imagine Todd Archebold is still acting like a baby that he was called a sexist after, in my view, he acted like one for no particular reason. But you never cared to open your eyes to another side.
Prairie Care refused to respond to the Better Business Bureau and got dropped a grade.
Steve White is not UNBIASED or NEUTRAL or YOUR ADVOCATE. He works for them. And we have refuted some of his tall tales with his own voice recorded on our voicemail.
The Attorney General's office has a beginning if they ever decide to take action. Please file if you know something, anything. If they are not protecting them for political reasons maybe children will be spared what we view as something out of one flew over the cuckoos nest.
Prairie Care was caught in their own BS, when they threw out claims against me to the attorney general and I responded with their own voice mails directly refuting their comments.
And as for bait and switch money grubbing.
Prairie Care has not responded to us whether they are interested in overtreatment. I repeat, which every parent should know.
Before admission, my son was NEVER seen by a psychiatrist or psychologist. He was never tested. He was not deemed an emergency in their own words. But they made us as vulnerable parents believe. They made us believe their partial hospitalization program would help him. (if they lived with what we saw, they would know they hurt him-badly) Their program, they claim is a step down, or when outpatient doesn't work, they pushed us to put him in, with no prior psychiatric evaluation.
They made us believe we would only pay 2k out of pocket for 30 days. We pulled him out after 14, (we had been thinking of pulling him out sooner but they swore the behavior would get better and we may hurt him to stop)
They NEVER told us how much they cost. They only told us they checked with our insurance and we would pay 2k out of pocket for 30 days. Repeat, they NEVER told us their costs, and yet they wish to blame our insurance.
They knew we adamently believed and feel we have abundant proof they broke their word yet grabbed our money anyway. They never committed to us to helping the girl who had her face on the radiator that we witnessed in front of the nurses station. They started haranguing us for his records once he left and dramatically improved when drugs with known interactions were stopped.
They have never shown care to anything in my view, but smearing us, taking our money and not caring about children an what they have done.
We find them vile and hurtful to this day and our opinion only worsens with each lie we refute with evidence, or when we get comments from health care consultants with psychiatric backgrounds claiming to know them as a long time patient.
I can be very nice and reasonable. I encourage Ratchett to find the tape from my city debate last year. Hardly what you have painted me to be.
But they hopefully have found, attacking me, is not a good approach. However, as always, I will leave the door open to discussion, should they wish to behave appropriately.
Oh, and ps Nurse Ratchet Oberstar. I have been formerly an endorsed union candidate , supported by the DFL, a long time dem, helped the say NO campaign hardcore, and hold a flag flown over the US capital on my son's birthday, sent to us by a family friend and democractic Congressman. And my Godfather is a former state Dem party leader. I used to be a reporter and helped blow the lid off a company in Minnesota that overcharged thousands just pennies at a time, but boy did it add up. So if you think I say you may, or it could be possible, be getting political favors for partisan reasons, you got the wrong gal.
I interviewed Wellstone many times. And have been flattered, as I have moved on in life to have folks say my passion, integrity, morals and diligence remind me of him. I was on bed rest with my son in the hospital watching the news when he died.
I cried that such a man would be lost, and whispered to by unborn that may never make it--I hope someday you grow to be like him.
I say it because I know my way around politics and money grubbers and am suspicious of the motives of Prairie Care. I say it because I feel you hurt my son and my family. It's my opinion. But I say it as a mom you never bothered to find out is kind, compassionate and charged up to protect her own and feels maybe an oversense of moral obligation, but feels strongly that no one else should feel like your facility made us feel. No child. No parent.
It was wrong. And parents should know, before they choose you. You may be the right choice for them. But if anything, perhaps they will learn to have you document, shop around and compare, and know the best advocate for their child is not you-it is them.
Free assessments. The old saying goes, there's nothing in life that's "free."
oberstar, Prairie care address, prairie care services, adolescent mental health, partial hospitalization, prairie care edina, prairie care maple grove, prairie care edina address, prairie care maple grove address, mental health, autism, overtreatment in health care, Minneapolis children mental health, twin cities mental children, autism services
Not only has he lost weight, he seems like his happy self-and has brought home great grades.
Although we deal with high functioning autism, we deal with it with a highly qualified pyschiatrist, not locking him in a facility that was, in our view, extremely detrimental and dangerous to him.
Prairie Care has ignored our requests to return the money they overcharged us. We have seen no response as to why we were forced to pay interest but no one else was.
Joel Oberstar. I am beginning to wonder if he is receiving political favoritism. I just wonder. And I do have to question whether he rolls around in money at night at the expense of mislead parents trying desperately to help their child.
Listen Nurse Ratchet Oberstar, we are very nice people. But you have never bothered to find that out. You relied on mean little misleader Todd (our view) You just grubbed our money that you knew we contested.
The key to being a great doctor is to open your mind. You don't know what you did and have never shown interest in wanting to know. That makes me sick. Unfortunately, it could be making your patients sick as well. Closed minded bureacratic doctors, in my view, and others, are dangerous. Their cockiness can cause harm.
We tried not to litigate, insisted we didn't want to, but saw DANGERS to children in your facility and quietly wanted to let you know. Your people attacked us for it. Cruelly.
That's just for what we brought up for health care. Not the money part-for safety of children. I am not bending over for your whipping boy.
I imagine Todd Archebold is still acting like a baby that he was called a sexist after, in my view, he acted like one for no particular reason. But you never cared to open your eyes to another side.
Prairie Care refused to respond to the Better Business Bureau and got dropped a grade.
Steve White is not UNBIASED or NEUTRAL or YOUR ADVOCATE. He works for them. And we have refuted some of his tall tales with his own voice recorded on our voicemail.
The Attorney General's office has a beginning if they ever decide to take action. Please file if you know something, anything. If they are not protecting them for political reasons maybe children will be spared what we view as something out of one flew over the cuckoos nest.
Prairie Care was caught in their own BS, when they threw out claims against me to the attorney general and I responded with their own voice mails directly refuting their comments.
And as for bait and switch money grubbing.
Prairie Care has not responded to us whether they are interested in overtreatment. I repeat, which every parent should know.
Before admission, my son was NEVER seen by a psychiatrist or psychologist. He was never tested. He was not deemed an emergency in their own words. But they made us as vulnerable parents believe. They made us believe their partial hospitalization program would help him. (if they lived with what we saw, they would know they hurt him-badly) Their program, they claim is a step down, or when outpatient doesn't work, they pushed us to put him in, with no prior psychiatric evaluation.
They made us believe we would only pay 2k out of pocket for 30 days. We pulled him out after 14, (we had been thinking of pulling him out sooner but they swore the behavior would get better and we may hurt him to stop)
They NEVER told us how much they cost. They only told us they checked with our insurance and we would pay 2k out of pocket for 30 days. Repeat, they NEVER told us their costs, and yet they wish to blame our insurance.
They knew we adamently believed and feel we have abundant proof they broke their word yet grabbed our money anyway. They never committed to us to helping the girl who had her face on the radiator that we witnessed in front of the nurses station. They started haranguing us for his records once he left and dramatically improved when drugs with known interactions were stopped.
They have never shown care to anything in my view, but smearing us, taking our money and not caring about children an what they have done.
We find them vile and hurtful to this day and our opinion only worsens with each lie we refute with evidence, or when we get comments from health care consultants with psychiatric backgrounds claiming to know them as a long time patient.
I can be very nice and reasonable. I encourage Ratchett to find the tape from my city debate last year. Hardly what you have painted me to be.
But they hopefully have found, attacking me, is not a good approach. However, as always, I will leave the door open to discussion, should they wish to behave appropriately.
Oh, and ps Nurse Ratchet Oberstar. I have been formerly an endorsed union candidate , supported by the DFL, a long time dem, helped the say NO campaign hardcore, and hold a flag flown over the US capital on my son's birthday, sent to us by a family friend and democractic Congressman. And my Godfather is a former state Dem party leader. I used to be a reporter and helped blow the lid off a company in Minnesota that overcharged thousands just pennies at a time, but boy did it add up. So if you think I say you may, or it could be possible, be getting political favors for partisan reasons, you got the wrong gal.
I interviewed Wellstone many times. And have been flattered, as I have moved on in life to have folks say my passion, integrity, morals and diligence remind me of him. I was on bed rest with my son in the hospital watching the news when he died.
I cried that such a man would be lost, and whispered to by unborn that may never make it--I hope someday you grow to be like him.
I say it because I know my way around politics and money grubbers and am suspicious of the motives of Prairie Care. I say it because I feel you hurt my son and my family. It's my opinion. But I say it as a mom you never bothered to find out is kind, compassionate and charged up to protect her own and feels maybe an oversense of moral obligation, but feels strongly that no one else should feel like your facility made us feel. No child. No parent.
It was wrong. And parents should know, before they choose you. You may be the right choice for them. But if anything, perhaps they will learn to have you document, shop around and compare, and know the best advocate for their child is not you-it is them.
Free assessments. The old saying goes, there's nothing in life that's "free."
oberstar, Prairie care address, prairie care services, adolescent mental health, partial hospitalization, prairie care edina, prairie care maple grove, prairie care edina address, prairie care maple grove address, mental health, autism, overtreatment in health care, Minneapolis children mental health, twin cities mental children, autism services
Wednesday, June 5, 2013
Prairie Care Patient Advocate or Comedian
On Prairie Care's website they define Steve White, "patient advocate" as:
Key to the role is friendly, unbiased, neutral, open communication with PrairieCare families, patients, outside practitioners and staff.
The same website claims the priority is to help families concerning the quality of care and overall services.
Unbiased? Neutral? Helping families?
He works for them. He has written letters for Todd Archebold to the Attorney General denying responsibility and claiming calls were not returned. I responded with his own voice mail recorded where he said don't call me back.
Is that an neutral, unbiased patient advocate?
Prairie Care didn't answer the Better Business Bureau at all, and they got a couple slaps on the knuckles with the Minnesota mental health Ombudsman, not us.They lawyered up when I laid out some problems and have treated us with gossip, red herrings and in my view bully tactics ever since. Even though I said straight out I wasn't interested in lawyers. They also complained to the AG in a response prepared by Steve White, Patient Advocate for Todd, that I said Todd was sexist. That's correct. They whined to the state about getting their feelings hurt. What happened to: I'm rubber you're glue?
It's very junior high, in my view, but it's tactics I believe to throw us off the relevant facts, (and we've dealt with a lot of side tactics) which is our concerns about care, and our concerns about the bill being much larger than what we were told.
It seems we are constantly deflecting rumors and whines.
On the sexism thing, KEEPING IN MIND IT HAS NOTHING TO DO WITH ANYTHING except my personal feelings about Todd Archebold. Actually, my personal feelings are even worse about him-but don't relate to facts. Well, that's my opinion.
When Todd responded to my concerns with an irrelevant accusation that the mom missed a dose one day, I found it sexist. One, it had no relevancy to concerns about backpacks not being checked, sharp objects being found and medication interaction concerns, so I thought it was thrown in just to intimidate me. They also complained that I didn't increase his dose based on that same day he missed a dose. They now understand that increasing a dose based on incomplete information is not appropriate.
Two, we are a two parent household and yet only the mom got the blame. So yes, I thought that was sexist to assume mom is the only one to be held responsible for non-issues. That is the point where things went badly with them. But since I felt they were playing games and being bullies, avoiding issues like over-treatment, sharp objects found, etc..and already had lost faith in them, thought they were ripping me off at the cost of my child's health, etc....it's not a surprise when they chose to insult me for no related reason. I was not appreciative. To me, it confirmed all the lowest things I thought about them. And they were pretty low. But this is how they've behaved.
Back to the patient advocate. I was going to put up his picture, but didn't want any copyright issues. Then I was going to put one of John Hodgman, because there's a remarkable similarity-but I like Hodgman. So we will go without a picture.
I don't believe this guy is your friend, he is not unbiased or neutral. I am not sure how he could be and then take sides? If there was someone working for you, in my opinion, I wouldn't have paid interest their own website says I shouldn't have to pay. My son wouldn't have been checked in to a program without seeing a psychiatrist first. They claim it's a step down, or when outpatient doesn't work. My child was never seen by a psychiatrist on an outpatient basis. Never. He was not deemed an emergency. And he was never seen by a psychiatrist. I wish we knew, but we were referred by our family doctor-and thought they would be OK. They may be for some-they were NOT for us. And in our view, have gone above and beyond to make it worse.
I think they would have told me how much they cost and honored it, then taken my concerns about their care and pledge to work harder to keep kids safer.
When you say 2000k for a 30 day stay and we are only there 14, you can scream up and down about my insurance, which I said we needed to verify before entering and they agreed and admit to verifying, but it is THEIR COSTS that I wasn't quoted beyond under 2k for a 30 day stay. My insurance isn't to blame for that. THEY ARE. I didn't know what their daily rate was, I just know they said and confirmed after talking to my insurance that it would be 2k for a full stay, which was supposed to be 30 days.
They led me to believe that I would pay out of pocket under 2k for 30 days and initially agreed to it--until I pointed out we only stayed for 14. Of course this was when things had started to go badly in our relations, in my opinion, due to Todd's choices to play games.
So it needs to be adjusted to 14 days, or my opinion is--that's a blatant overcharge.
Why not adjust it and do the right thing? Why deal with agency after agency which makes me stronger each time? It's not a lot of money, but perhaps, like me, they are doing it on what they believe is principle?
Except, me is one family fighting for not feeling ripped off or being left with the impression my child was used in a manner that was inappropriate. What's their motive to fight so hard to refuse to pay back the "alleged" overcharge?
I have an opinion that they are only refusing to refund it, because I hurt their feelings and they are acting out of hubris.
I think they don't like me and that's their reasoning.That's a poor reason. Personal feelings should be set aside.
I think they know darn well it should be adjusted but they are mad at me now and stomping their feet like little toddlers screaming in a corner. That's my opinion-but the only explanation I can come up with for their childish behavior. Seriously, let's play gossip with the AG? I'm pretty sure only facts matter, not a game of telephone. What business would spend this much time and bad publicity just to have a mad parent feel they are even worse than what she thought? The only thing I can come up with is ego, childish behavior, uncaring, and under-equipped . An opinion, again, but it's all that I can understand to explain themselves.
Frankly, the fact that they put the "patient advocate" title to make it sound like they are on your side, or to even claim they are unbiased or neutral makes me sick. That's a fact, hack.
That's why again, if you decide this is the place-get it in writing. The only real advocate for your child is you.
I hope someday, Prairie Care at least takes down the unbiased, neutral claim.
If they ever decide to correct things with us--I would take this down.
mental health care children, edina, maple grove, steve white, patient advocate, cost partial hospitalization, quality of care at prairie care, cost of care at prairie care, review of prairie care edina, autism, prairie care review.
Key to the role is friendly, unbiased, neutral, open communication with PrairieCare families, patients, outside practitioners and staff.
The same website claims the priority is to help families concerning the quality of care and overall services.
Unbiased? Neutral? Helping families?
He works for them. He has written letters for Todd Archebold to the Attorney General denying responsibility and claiming calls were not returned. I responded with his own voice mail recorded where he said don't call me back.
Is that an neutral, unbiased patient advocate?
Prairie Care didn't answer the Better Business Bureau at all, and they got a couple slaps on the knuckles with the Minnesota mental health Ombudsman, not us.They lawyered up when I laid out some problems and have treated us with gossip, red herrings and in my view bully tactics ever since. Even though I said straight out I wasn't interested in lawyers. They also complained to the AG in a response prepared by Steve White, Patient Advocate for Todd, that I said Todd was sexist. That's correct. They whined to the state about getting their feelings hurt. What happened to: I'm rubber you're glue?
It's very junior high, in my view, but it's tactics I believe to throw us off the relevant facts, (and we've dealt with a lot of side tactics) which is our concerns about care, and our concerns about the bill being much larger than what we were told.
It seems we are constantly deflecting rumors and whines.
On the sexism thing, KEEPING IN MIND IT HAS NOTHING TO DO WITH ANYTHING except my personal feelings about Todd Archebold. Actually, my personal feelings are even worse about him-but don't relate to facts. Well, that's my opinion.
When Todd responded to my concerns with an irrelevant accusation that the mom missed a dose one day, I found it sexist. One, it had no relevancy to concerns about backpacks not being checked, sharp objects being found and medication interaction concerns, so I thought it was thrown in just to intimidate me. They also complained that I didn't increase his dose based on that same day he missed a dose. They now understand that increasing a dose based on incomplete information is not appropriate.
Two, we are a two parent household and yet only the mom got the blame. So yes, I thought that was sexist to assume mom is the only one to be held responsible for non-issues. That is the point where things went badly with them. But since I felt they were playing games and being bullies, avoiding issues like over-treatment, sharp objects found, etc..and already had lost faith in them, thought they were ripping me off at the cost of my child's health, etc....it's not a surprise when they chose to insult me for no related reason. I was not appreciative. To me, it confirmed all the lowest things I thought about them. And they were pretty low. But this is how they've behaved.
Back to the patient advocate. I was going to put up his picture, but didn't want any copyright issues. Then I was going to put one of John Hodgman, because there's a remarkable similarity-but I like Hodgman. So we will go without a picture.
I don't believe this guy is your friend, he is not unbiased or neutral. I am not sure how he could be and then take sides? If there was someone working for you, in my opinion, I wouldn't have paid interest their own website says I shouldn't have to pay. My son wouldn't have been checked in to a program without seeing a psychiatrist first. They claim it's a step down, or when outpatient doesn't work. My child was never seen by a psychiatrist on an outpatient basis. Never. He was not deemed an emergency. And he was never seen by a psychiatrist. I wish we knew, but we were referred by our family doctor-and thought they would be OK. They may be for some-they were NOT for us. And in our view, have gone above and beyond to make it worse.
I think they would have told me how much they cost and honored it, then taken my concerns about their care and pledge to work harder to keep kids safer.
When you say 2000k for a 30 day stay and we are only there 14, you can scream up and down about my insurance, which I said we needed to verify before entering and they agreed and admit to verifying, but it is THEIR COSTS that I wasn't quoted beyond under 2k for a 30 day stay. My insurance isn't to blame for that. THEY ARE. I didn't know what their daily rate was, I just know they said and confirmed after talking to my insurance that it would be 2k for a full stay, which was supposed to be 30 days.
They led me to believe that I would pay out of pocket under 2k for 30 days and initially agreed to it--until I pointed out we only stayed for 14. Of course this was when things had started to go badly in our relations, in my opinion, due to Todd's choices to play games.
So it needs to be adjusted to 14 days, or my opinion is--that's a blatant overcharge.
Why not adjust it and do the right thing? Why deal with agency after agency which makes me stronger each time? It's not a lot of money, but perhaps, like me, they are doing it on what they believe is principle?
Except, me is one family fighting for not feeling ripped off or being left with the impression my child was used in a manner that was inappropriate. What's their motive to fight so hard to refuse to pay back the "alleged" overcharge?
I have an opinion that they are only refusing to refund it, because I hurt their feelings and they are acting out of hubris.
I think they don't like me and that's their reasoning.That's a poor reason. Personal feelings should be set aside.
I think they know darn well it should be adjusted but they are mad at me now and stomping their feet like little toddlers screaming in a corner. That's my opinion-but the only explanation I can come up with for their childish behavior. Seriously, let's play gossip with the AG? I'm pretty sure only facts matter, not a game of telephone. What business would spend this much time and bad publicity just to have a mad parent feel they are even worse than what she thought? The only thing I can come up with is ego, childish behavior, uncaring, and under-equipped . An opinion, again, but it's all that I can understand to explain themselves.
Frankly, the fact that they put the "patient advocate" title to make it sound like they are on your side, or to even claim they are unbiased or neutral makes me sick. That's a fact, hack.
That's why again, if you decide this is the place-get it in writing. The only real advocate for your child is you.
I hope someday, Prairie Care at least takes down the unbiased, neutral claim.
If they ever decide to correct things with us--I would take this down.
mental health care children, edina, maple grove, steve white, patient advocate, cost partial hospitalization, quality of care at prairie care, cost of care at prairie care, review of prairie care edina, autism, prairie care review.
Friday, May 17, 2013
Voicemails are pesky
Trouble with leaving voicemails is you leave information that you should
make sure does not directly refute your future accusations.
I've used some I've saved to refute some comments against me while filing my claims.
I saved a lot in dealing with Prairie Care.
However, I am a great card player.
You don't show your whole hand until you have to, right?
But they may have noticed, for every card they play, I have a trump.
Years and years of rummy 500.
And I haven't lost a game in two decades. That's when my grandma, who had spent years teaching me passed on.
When I started being fair competition for her-- no one else bothered to play.
Wise choice.
make sure does not directly refute your future accusations.
I've used some I've saved to refute some comments against me while filing my claims.
I saved a lot in dealing with Prairie Care.
However, I am a great card player.
You don't show your whole hand until you have to, right?
But they may have noticed, for every card they play, I have a trump.
Years and years of rummy 500.
And I haven't lost a game in two decades. That's when my grandma, who had spent years teaching me passed on.
When I started being fair competition for her-- no one else bothered to play.
Wise choice.
Thursday, April 18, 2013
Prairie Care gets a lower Better Business Bureau Grade
That's right.
Prairie Care LLC has chosen to ignore the Better Business Bureau.
Your complaint will remain in the company's business review for 36 months, our standard reporting period. That review is made available to the consuming public, the news media and various regulatory agencies. Your complaint will reflect the lack of response by Prairie Care LLC and cause their BBB grade to drop. Hopefully your complaint will spare another consumer from having the same experience that you had.
I had the same complaint myself about what I saw as serial unprofessional behavior.
That was my opinion.
Thanks for proving me right. You may still have my overcharge, and still have done, in my view a very shoddy job of care, and an even worse job of caring to improve--but no matter how much you took from us. I continue to win by getting the word out and proving it.
There are several stops to go. And I know I have gotten the ear of folks who make referral recommendations to parents.
I thought initially it was all about a buck for them. Maybe I was wrong.
Hubris? Vanity? Stupidity? Who knows?
But care of families or doing their best for the mental health of children? Well, that's disputable.
I do know they are taking steps as a direct result of my quality of care comments to the state ombudsman. Another win! Future families will be better off and for that I am grateful.
The final determination on whether they delivered appropriate care is of course, one to be discussed by qualified, impartial medical professionals. I am not certain Prairie Care is aware of that. I got the impression they thought an ombudsman who is not a medical professional could decide that. Silly-billies. Only impartial medical professionals are qualified to weigh in on that.
Also, billing is a separate issue from care.
I am not certain they are aware of that either. But hopefully their time with me will teach them those things in a clear fashion.
Also, gossip isn't fact. But facts are painful when they contradict aren't they?
Voice mails are the best.
I am actually not frustrated in the least but I appreciate the BBB's concern. I kind of expected it.
And truthfully, It has only made our side stronger. So I have no complaints at all. I have been seeking validation, justice, and truth-- and so far, I have won every time.
I may be out money, I may find their care and behavior inappropriate and at times creepy--and may never get our history with them fixed. (It really couldn't be 100%-- but that is my own burden for knowing I could have never brought him there)
But I can help others have a better future experience.
Just gather facts, check all options, and get absolutely everything in writing.
If they are right for you- I don't begrudge you, as one size does not fit all. Just keep your eyes open wherever you land.
And remember, over treatment can be just as bad as over medicating.
You aren't dealing with superior beings. Parents know their own best.
---------------
Here's what the Better Business Bureau of MN wrote about Prairie Care LLC.
And the drop can be seen on the BBB website.
From: "Better Business Bureau" <stpaul.al@bbb-email.
Prairie Care LLC has chosen to ignore the Better Business Bureau.
Your complaint will remain in the company's business review for 36 months, our standard reporting period. That review is made available to the consuming public, the news media and various regulatory agencies. Your complaint will reflect the lack of response by Prairie Care LLC and cause their BBB grade to drop. Hopefully your complaint will spare another consumer from having the same experience that you had.
Can't blame me for your lack of response to numerous attempts including certified letters you accepted. You could have answered them with your side.
I had the same complaint myself about what I saw as serial unprofessional behavior.
That was my opinion.
Thanks for proving me right. You may still have my overcharge, and still have done, in my view a very shoddy job of care, and an even worse job of caring to improve--but no matter how much you took from us. I continue to win by getting the word out and proving it.
There are several stops to go. And I know I have gotten the ear of folks who make referral recommendations to parents.
I thought initially it was all about a buck for them. Maybe I was wrong.
Hubris? Vanity? Stupidity? Who knows?
But care of families or doing their best for the mental health of children? Well, that's disputable.
I do know they are taking steps as a direct result of my quality of care comments to the state ombudsman. Another win! Future families will be better off and for that I am grateful.
The final determination on whether they delivered appropriate care is of course, one to be discussed by qualified, impartial medical professionals. I am not certain Prairie Care is aware of that. I got the impression they thought an ombudsman who is not a medical professional could decide that. Silly-billies. Only impartial medical professionals are qualified to weigh in on that.
Also, billing is a separate issue from care.
I am not certain they are aware of that either. But hopefully their time with me will teach them those things in a clear fashion.
Also, gossip isn't fact. But facts are painful when they contradict aren't they?
Voice mails are the best.
I am actually not frustrated in the least but I appreciate the BBB's concern. I kind of expected it.
And truthfully, It has only made our side stronger. So I have no complaints at all. I have been seeking validation, justice, and truth-- and so far, I have won every time.
I may be out money, I may find their care and behavior inappropriate and at times creepy--and may never get our history with them fixed. (It really couldn't be 100%-- but that is my own burden for knowing I could have never brought him there)
But I can help others have a better future experience.
Just gather facts, check all options, and get absolutely everything in writing.
If they are right for you- I don't begrudge you, as one size does not fit all. Just keep your eyes open wherever you land.
And remember, over treatment can be just as bad as over medicating.
You aren't dealing with superior beings. Parents know their own best.
---------------
Here's what the Better Business Bureau of MN wrote about Prairie Care LLC.
And the drop can be seen on the BBB website.
Subject: BBB Complaint Case#57245836(Ref#19-96174225-57245836-17-500)
Reply-To: "Better Business Bureau" <stpaul.al@bbb-email.org>
After numerous attempts via telephone and certified mail trying to reach this company, they have chosen not to respond to our requests. We understand this does not resolve your complaint against the company and empathize with your frustration over this issue. We will be closing the case as "unanswered".
From: "Better Business Bureau" <stpaul.al@bbb-email.
Subject: BBB Complaint Case#57245836(Ref#19-96174225-57245836-17-500)
Reply-To: "Better Business Bureau" <stpaul.al@bbb-email.org>
After numerous attempts via telephone and certified mail trying to reach this company, they have chosen not to respond to our requests. We understand this does not resolve your complaint against the company and empathize with your frustration over this issue. We will be closing the case as "unanswered".
Saturday, March 2, 2013
Does overbilling happen?
Yes.
http://www.nursetogether.com/Lifestyle/Lifestyle-Article/itemid/2384.aspx
http://articles.latimes.com/2012/aug/17/local/la-me-southpas-doctor-20120818
http://www.healthcareitnews.com/news/oig-cracks-down-medicaid-over-billing
http://www.examiner.com/article/healthcare-is-so-expensive-due-to-gross-over-billing-by-hospitals
http://www.centerforinquiry.net/forums/viewthread/14836/
(just google heath care overbilling--there's no lack of info on this)
So what's the solution? Here are some suggestions, and considering how rampant this problem is--let's start looking at solutions. Whether it's your bill or not,in the end, we all pay if nothing is done.
http://www.nejm.org/doi/full/10.1056/NEJMp1205225
http://www.nursetogether.com/Lifestyle/Lifestyle-Article/itemid/2384.aspx
http://articles.latimes.com/2012/aug/17/local/la-me-southpas-doctor-20120818
http://www.healthcareitnews.com/news/oig-cracks-down-medicaid-over-billing
http://www.examiner.com/article/healthcare-is-so-expensive-due-to-gross-over-billing-by-hospitals
http://www.centerforinquiry.net/forums/viewthread/14836/
(just google heath care overbilling--there's no lack of info on this)
So what's the solution? Here are some suggestions, and considering how rampant this problem is--let's start looking at solutions. Whether it's your bill or not,in the end, we all pay if nothing is done.
http://www.nejm.org/doi/full/10.1056/NEJMp1205225
When you feel like you've been mugged.
Hang in there.
When you know what you were told.
When you laid out facts and were met with a stonewall.
When you tried.
When you know the truth.
When things are getting better despite them.
When you know.
When you know.
The Mr. Burns of the world can clutch their bills tight.
But you know.
And in the end, so does the guy up there.
It hurts, you feel violated, but in the end..you may be poorer in the pocket, but it's better than being more poor in the heart and mind.
When you know what you were told.
When you laid out facts and were met with a stonewall.
When you tried.
When you know the truth.
When things are getting better despite them.
When you know.
When you know.
The Mr. Burns of the world can clutch their bills tight.
But you know.
And in the end, so does the guy up there.
It hurts, you feel violated, but in the end..you may be poorer in the pocket, but it's better than being more poor in the heart and mind.
Friday, February 22, 2013
Stonewalling and you
Let's say you have been trying to get information or a complaint resolved and you are met, first something unacceptable, and then.... with ...nothing. No acknowledgment that you, a tiny little bug even exists. You may even have facts, data...it doesn't matter bug. Go away.
That's stonewalling.
http://www.wisegeek.com/what-is-stonewalling.htm
While effective in the short term-it may create long term problems.
For example, the person may decide to be quiet, for a while. Years even.
Then suddenly..you've got to deal with them again...and they can rack up the stonewall evidence, and come at you even stronger. Then you look even worse.
Just an opinion, but dealing head-on, whether you like the person or not..will save you from looking purposefully deceitful down the road.
So, if you find yourself against this tactic. Don't give up and don't feel bad.
They're just making it worse for themselves later. It makes them look like they have something to hide.
Wait them out, and try again.
And if they still stonewall and you find yourself with your head in their guillotine, well... you can always start a blog.
That's stonewalling.
http://www.wisegeek.com/what-is-stonewalling.htm
While effective in the short term-it may create long term problems.
For example, the person may decide to be quiet, for a while. Years even.
Then suddenly..you've got to deal with them again...and they can rack up the stonewall evidence, and come at you even stronger. Then you look even worse.
Just an opinion, but dealing head-on, whether you like the person or not..will save you from looking purposefully deceitful down the road.
So, if you find yourself against this tactic. Don't give up and don't feel bad.
They're just making it worse for themselves later. It makes them look like they have something to hide.
Wait them out, and try again.
And if they still stonewall and you find yourself with your head in their guillotine, well... you can always start a blog.
Minnesota AG and Health Care
Many Minnesota hospitals are in an agreement with the Attorney General on billing practices.
It may be worthwhile to make sure the hospital you choose is among them.
You'll also find numerous information on the site about billing--and an interesting read was about a case detailing collection practices by one company that is now not allowed in the state. Yikes.
We want to trust--but is that wise?
http://www.ag.state.mn.us/Consumer/Publications/MedicalBillingPointers.asp
It may be worthwhile to make sure the hospital you choose is among them.
You'll also find numerous information on the site about billing--and an interesting read was about a case detailing collection practices by one company that is now not allowed in the state. Yikes.
We want to trust--but is that wise?
http://www.ag.state.mn.us/Consumer/Publications/MedicalBillingPointers.asp
Tuesday, February 19, 2013
Overbilling and you
This remains our opinion and experiences only and is not endorsed or affiliated to Prairie Care hospitalization programs. It is opinion based on a parent's experience. All experiences are unique.
------------------------------------
One issue we have run into as parents, separate from care--is when we feel overbilled, who do we go to if the health care facility just ignores you? We have spent a lot of time on point by points and requested documentation. And so, what do you do when you get no response?
BBB-well, so far, not a word. We filed online and can't find it. Not even sure this is the best place to go.
We checked with commerce and they don't handle billing for hospitals.
So now we are going to the Attorney General. We'll keep you posted.
It is difficult being one person vs Goliath. That's why we offer our opinion to get it all, everything, in writing.
We have a lot, so I don't know if it's the end all be all solution-but one can hope it will help.
We do worry that the lawyers will come at us for our opinions here. That's why we say over and over it's our opinion. But are we nervous? You bet. But we know we have a right to an opinion. So, since all we have is free speech..I guess that's all we have.
In life generally, bullies don't seem to stop being bullies, even when they have chance after chance. But we've always been taught to stand up to bullies-or they will keep it up to others.
------------------------------------
One issue we have run into as parents, separate from care--is when we feel overbilled, who do we go to if the health care facility just ignores you? We have spent a lot of time on point by points and requested documentation. And so, what do you do when you get no response?
BBB-well, so far, not a word. We filed online and can't find it. Not even sure this is the best place to go.
We checked with commerce and they don't handle billing for hospitals.
So now we are going to the Attorney General. We'll keep you posted.
It is difficult being one person vs Goliath. That's why we offer our opinion to get it all, everything, in writing.
We have a lot, so I don't know if it's the end all be all solution-but one can hope it will help.
We do worry that the lawyers will come at us for our opinions here. That's why we say over and over it's our opinion. But are we nervous? You bet. But we know we have a right to an opinion. So, since all we have is free speech..I guess that's all we have.
In life generally, bullies don't seem to stop being bullies, even when they have chance after chance. But we've always been taught to stand up to bullies-or they will keep it up to others.
Tuesday, February 12, 2013
Some Organizations
We do not endorse or support any of these sites, just offer them for informational purposes and encourage parents to do their own research and interviews when they are not in an emergency- in no way should this listing be considered complete or an endorsement:
Autism Speaks, an advocacy center
http://www.autismspeaks.org/
MN Children's Mental Health Division:
http://www.dhs.state.mn.us/main/idcplg?IdcService=GET_DYNAMIC_CONVERSION&RevisionSelectionMethod=LatestReleased&dDocName=id_000162
Hennepin County, Childrens Mental Health Collaborative:
http://www.hccmhc.com/
Signs of ADHD from Web MD and Mayo:
http://www.webmd.com/add-adhd/guide/adhd-symptoms
http://www.mayoclinic.com/health/adhd/DS00275/DSECTION=symptoms
A list of some therapists and centers in MN dealing with Autism:
http://therapists.psychologytoday.com/rms/prof_results.php?state=MN&spec=167
http://pactinstitute.com/about-us
http://www.mnautism.org/
http://www.lazarusprojectmn.org/
http://www.fraser.org/
https://www.ausm.org/
---------------------------------------------------
Prairie Care Sucks (Maple Grove and Edina) is not affiliated with Prairie Care Hospital in Clinic Services and is strictly an opinion of the care and billing practices based on our own unique experiences. Some of the sites listed may reference that organization, we believe all parents are entitled to their own opinion and research and expect that some may be content and find that a good fit.
As always, we encourage parents to get everything in writing, everything. Just our opinion as parents and not health care providers, students, or administrators.
Autism Speaks, an advocacy center
http://www.autismspeaks.org/
MN Children's Mental Health Division:
http://www.dhs.state.mn.us/main/idcplg?IdcService=GET_DYNAMIC_CONVERSION&RevisionSelectionMethod=LatestReleased&dDocName=id_000162
Hennepin County, Childrens Mental Health Collaborative:
http://www.hccmhc.com/
Signs of ADHD from Web MD and Mayo:
http://www.webmd.com/add-adhd/guide/adhd-symptoms
http://www.mayoclinic.com/health/adhd/DS00275/DSECTION=symptoms
A list of some therapists and centers in MN dealing with Autism:
http://therapists.psychologytoday.com/rms/prof_results.php?state=MN&spec=167
http://pactinstitute.com/about-us
http://www.mnautism.org/
http://www.lazarusprojectmn.org/
http://www.fraser.org/
https://www.ausm.org/
---------------------------------------------------
Prairie Care Sucks (Maple Grove and Edina) is not affiliated with Prairie Care Hospital in Clinic Services and is strictly an opinion of the care and billing practices based on our own unique experiences. Some of the sites listed may reference that organization, we believe all parents are entitled to their own opinion and research and expect that some may be content and find that a good fit.
As always, we encourage parents to get everything in writing, everything. Just our opinion as parents and not health care providers, students, or administrators.
Monday, February 11, 2013
Overtreatment in Health Care
For informational purposes only:
(these are not associated with our opinions of any one health care facility or provider,
they are for general information purposes only)
Over treatment-a problem in the medical community?
http://www.reuters.com/article/2012/02/16/us-overtreatment-idUSTRE81F0UF20120216
http://well.blogs.nytimes.com/2012/08/27/overtreatment-is-taking-a-harmful-toll/
http://www.nlm.nih.gov/medlineplus/news/fullstory_132535.html
http://www.sfgate.com/health/article/It-s-time-to-rethink-overtreatment-3857601.php
And under-reporting:
Medical Errors, they happen--and it appears by far, most do not go to court:
http://www.justice.org/cps/rde/justice/hs.xsl/8677.htm
---------------------------------------------
Prairie Care Sucks (Maple Grove and Edina) is not affiliated with Prairie Care Hospital in Clinic Services and is strictly a parent's opinion of the care and billing practices based on our own unique experiences. Some of the sites listed may reference that organization, we believe all parents are entitled to their own opinion and research and expect that some may be content, and find that a good fit.
As always, we encourage parents to get everything in writing, everything. Just our opinion as parents and not health care providers, students, or administrators.
(these are not associated with our opinions of any one health care facility or provider,
they are for general information purposes only)
Over treatment-a problem in the medical community?
http://www.reuters.com/article/2012/02/16/us-overtreatment-idUSTRE81F0UF20120216
http://well.blogs.nytimes.com/2012/08/27/overtreatment-is-taking-a-harmful-toll/
http://www.nlm.nih.gov/medlineplus/news/fullstory_132535.html
http://www.sfgate.com/health/article/It-s-time-to-rethink-overtreatment-3857601.php
And under-reporting:
Medical Errors, they happen--and it appears by far, most do not go to court:
http://www.justice.org/cps/rde/justice/hs.xsl/8677.htm
---------------------------------------------
Prairie Care Sucks (Maple Grove and Edina) is not affiliated with Prairie Care Hospital in Clinic Services and is strictly a parent's opinion of the care and billing practices based on our own unique experiences. Some of the sites listed may reference that organization, we believe all parents are entitled to their own opinion and research and expect that some may be content, and find that a good fit.
As always, we encourage parents to get everything in writing, everything. Just our opinion as parents and not health care providers, students, or administrators.
If you need help filing complaints or getting more direction there are some resources:
Office of Mental Health Ombudsman:
http://www.ombudmhdd.state.mn.us/client/default.htm
Complaints about hospitals:
http://www.health.state.mn.us/clearinghouse/complaints.html
Consumer Complaints:
MN Attorney General
651-296-3353
Your insurance company may also be able to assist and give you information to resolve complaints.
----------------------------------------------------------
Prairie Care Sucks (Maple Grove and Edina) is not affiliated with Prairie Care Hospital in Clinic Services and is strictly a parent's opinion of the care and billing practices based on our own unique experiences. Some of the sites listed may reference that organization, we believe all parents are entitled to their own opinion and research and expect that some may be content, and find that a good fit.
As always, we encourage parents to get everything in writing, everything. Just our opinion as parents and not health care providers, students, or administrators.
blog prairie care blog php partial hospitalization maple grove edina complaints billing customer service prairie care mental health child help complaint concerns
Office of Mental Health Ombudsman:
http://www.ombudmhdd.state.mn.us/client/default.htm
Complaints about hospitals:
http://www.health.state.mn.us/clearinghouse/complaints.html
Consumer Complaints:
MN Attorney General
651-296-3353
Your insurance company may also be able to assist and give you information to resolve complaints.
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Prairie Care Sucks (Maple Grove and Edina) is not affiliated with Prairie Care Hospital in Clinic Services and is strictly a parent's opinion of the care and billing practices based on our own unique experiences. Some of the sites listed may reference that organization, we believe all parents are entitled to their own opinion and research and expect that some may be content, and find that a good fit.
As always, we encourage parents to get everything in writing, everything. Just our opinion as parents and not health care providers, students, or administrators.
blog prairie care blog php partial hospitalization maple grove edina complaints billing customer service prairie care mental health child help complaint concerns
Sunday, February 10, 2013
Does Prairie Care suck!?
Danger to your children is something every parent grapples with in making decisions. Our opinions of care and billing by Prairie Care, and facts found by government are just one factor to consider. The following is an addition to the original post which shows up the most in people's searches. It will give you what we learned since the beginning :
(Please note the latest news where they blame a tragic suicide in their Fargo facility on the victim)
http://prairiecaresucks.blogspot.com/2014/12/in-other-news.html?m=1
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Now, we have never lawyered up, we felt information would create more reform and possibly save people by encouraging a second opinion.
We can only tell you out perspective, as well as facts found by offices. The worst coming from the MN state ombudsman in response to our complaint about Prairie Care in Minnesota. Prairie Care did an awful job of keeping records.
By the way, it should be noted Prairie Care apologized to our child's new doctors because it took way too long to get his records. Past anything reasonable.
Why did they drag their feet so much??
Prairie Care committed to take care of my son. And believe me when I say, when a mom finds out all I know today...thinking you're sexist is the nicest thing I have to say about Todd. His letter writer who claims to be a patient advocate, and Oberstarr rank even lower in our view than the administrator.
Oberstarr is a Doctor. He took an oath.
He took an oath.
We do not endorse Prairie Care's mental health programs, or business in Edina and Maple Grove.
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Original Post:
The following is all opinion based on our personal experience with Prairie Care, Maple Grove and Edina--I am so sad my child was there it tears my heart. I am so glad we left early.
I hope no parent feels that pain and I hope our hindsight opinion will help.
Why the cheesy title? To optimize your website, you must use key phrases, for example:
Prairie Care php, partial hospitalization for children in Edina as assessed by Maple Grove suck in our opinion.
It is because of the simplicity of those phrases or words it is often recommended high profile people, businesses etc.. purchase those domains, like x?organizationsucks.com before ... say a fed up parent who feels their back is against a wall does. Because those simple words, show up in searches.
Please forgive the simple optimization tactic on such a serious issue.
What's the point here? We don't see a gain here..and probably should just give up, feel defeated, kicked about, ignored, baited and sticker shocked- (but not as shocked as our opinion of their care and response to concerns) and just suck it up right? Forget about trying to correct medical records, correct bills to reflect what we were told, help improve protocols so the next family in pain won't feel it worsened - how we wish our nightmare never began and others won't feel what we do.
If we did that, if we took the easy road and sucked it up--we feel we leave a door open that no parent should have to experience, if someone had just tried and not been afraid, maybe we would have taken a step back before deciding. That's an opinion--but it's why.
In the end, we can't tell you what's right to do. We can't tell you where's right to go.
We can only speak from our opinion for ourselves.
The following is also our opinion-
-Trust your instincts and don't give up if you are not satisfied.
They may not like it and get annoyed with you-but you are your child's best advocate...no one else.
-Demand everything in writing (especially the cost) and who will provide the care.
--If you have concerns, write them down and who you told them to and never hold back. It's your child.
--Document a follow-up that these specific concerns or questions were addressed, explained and cc them to several both within your own circle, and there's. Don't leave anything undocumented.
-Keep phone records and voice mails. They can be your best friend. ;)
-Carry a recorder if you can, or use an app from a smart phone and ask that they speak into it so it's crystal clear.
-Ask for a tour at a spontaneous time.
-Be there to see a real full fledged all the way Doctor assess your child. (We believe it is too serious to be a student project, another opinion.) and again ..follow your gut. Doctors aren't Gods and in a state of helplessness we may look for help -- but shall we learn and hope others will do better.
-If the doctor/administrator is annoyed by you asking too many questions, we believe that's a red flag. We believe in your right to fully understand what is happened or happening with your child. If they toss their lawyer at you for all questions--we believe that's a bully tactic to get you to stop asking questions. That's when state agencies, your insurance company etc,.. may need to be contacted. And that's why your documentation, voice messages, etc..will be your ally.
-Free assessments--haven't we all learned, nothing is free?
-Our opinion, we wished we would have paid well regarded, experienced doctor to assess. Hopefully, they will refer you for proper care, or save you from over care. We believe if a child is not in an emergency situation, there is time to find a qualified professional to do an assesment.
-Our opinion-- hospitalization is a last resort, not a first, especially if a child has not been assessed by a qualified professional and is not in an emergency.
-Our opinion as parents , not professionals...that setting can be difficult for some children, in our opinion and we believe care should be taken to ensure the program is right for them before putting them in it. And as parents, we are the ones who must take that care and educate ourselves and talk to other qualified resources to do the best due diligence we can. Parents should use caution in trusting that everything is what they are being pushed to--our job is to verify.
-Our opinion, avoid doctors who have stopped learning-- and avoid the ones with much to learn. Our opinion --your child deserves an experienced Doctor to treat them as an individual to be discovered and through that process, both you, your child and your Doctor may be able to find a more gentle way.
--You are your child's best advocate--and no matter what path you take, document, take pictures, get everything in writing.
-Research the medications and interactions, and don't expect you will be told,, we learned the hard way.
-Doctors cannot force you to agree to medications, although in our opinion, some think they can, or at minimum think they know best. You are the advocate, they are your advisor. And they are people. All people make mistakes. If you have a doctor or situation who thinks they are mistake proof--run. Our opinion.
Personal anecdote unrelated to Prairie Care---Years ago in a different state, I went into pre-eclampsia (I didn't know that's what was happening but sure felt poorly) due to a blood condition and it impacted me early in my pregnancy, my OB was not available, so I went to my regular family doctor.
He sent me home to rest, and despite some red flags-told me to come back the next day if I still had a problem.
Did I ever, I was going downhill fast.
My OB was infuriated that I was sent home and I spent the rest of the pregancy on bed-rest, in and out of the hospital. I was really, really sick.
My family doctor came to see me and said he was sorry.. He remained my doctor and my children's doctor for years and is now a teacher.
The fact that he could admit it, learn from it, act like a real person and treat me like a friend, to me...said he was the best doctor for me. Warts and all--he knows he's human and he learned from it and never stopped learning. What works for you may be different. But I offer my opinion as a parent, and perhaps a parent may do better from it.
I don't expect perfection because I will be set up for disappointment, no one is perfect, not me and not you.
I have to admit though, I don't like responsibility avoiders, & I really don't like bullies. I don't back down to bullies, although sometimes I will admit, it's hard to do. They can be tough.
Another anecdote--a couple years ago one of my kids became ill, it seemed like a cold or flu. But when the fever really spiked, and OTC didn't bring it down, I brought him in. We were sent home with the --it's just a virus, give it a few days.
More days passed and he didn't seem to me to be improving, sure the OTC brought the fever down--but it went right back up when they wore off. So we went back. They ran tests..all negative. I asked if we could check for others--but they said the signs weren't there--and sent us away again.
More days--brought him back, got a nurse practioner who insisted it was a virus..at this point I was adamant that there was something more, I could see it in his eyes. I wanted more tests for an infection, even suggested lyme disease. She refused. I left with my child--trying to decide where to go next.
But then the bullseye rash appeared. The hallmark of Lyme's. He was treated, finally. And yes, the test was positive for Lyme's.
I swore after that I would trust my instincts and expect better. There are still things I am learning as a parent, and I know I don't have a medical background--but I am sure, I know my kid best. And I suspect you as a parent do to. I hope you don't forget that.
Just a few opinion from a parent who wished they had that hindsight.
And that's why this is here.. Free speech opinion. Some won't like it- but some don't like Prairie Care. Some do.
It's about knowing that you as a parent are not alone..and we hope your due diligence and trust but verify skills will be in high use.
It's a tough decision--and some may do ok there. It's not our call, it's yours.
And it's just one parent's opinion.
We wish you the best and will update soon with all the links to where complaints can be filed. Hopefully, you will not need them, but there's so much, we will attempt to offer a clearinghouse of sorts.
"Sometimes, even if you lose, you win."
Elie Weisel
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Prairie Care Sucks (Maple Grove and Edina) is not affiliated with Prairie Care Hospital in Clinic Services and is strictly a parent's opinion of the care and billing practices based on our own unique experiences. Some of the sites listed may reference that organization, we believe all parents are entitled to their own opinion and research and expect that some may be content, and find that a good fit.
As always, we encourage parents to get everything in writing, everything. Just our opinion as parents and not health care providers, students, or administrators.
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Prairie Care Child
(Please note the latest news where they blame a tragic suicide in their Fargo facility on the victim)
http://prairiecaresucks.blogspot.com/2014/12/in-other-news.html?m=1
-----------------------
Now, we have never lawyered up, we felt information would create more reform and possibly save people by encouraging a second opinion.
We can only tell you out perspective, as well as facts found by offices. The worst coming from the MN state ombudsman in response to our complaint about Prairie Care in Minnesota. Prairie Care did an awful job of keeping records.
"several documentation concerns presented themselves. In particular, incomplete forms, conflicting information in single event charting, duplication of charting notes for different days, and documentation indicating (..redacted..) with no documentation available at all. "
Actual portion of letter sent to Prairie Care from MN Ombudsman for mental health.
Dropped a letter grade by Better Business Bureau after ignoring them.
-Attorney General's office has copies of their own voices which factually contradict some of their statements.
-They tell you on their website they have an "unbiased" advocate to help you. This man works for them, writes letters on their behalf, and does their dirty work. Honesty is important. Unbiased? That means not on a side. Dictionaries are available online to their writers.
-Check interactions with drugs! We don't trust them at all there and firmly believe they could have killed our son. Children's health is a serious issue. These things I believe must be reviewed and there should be reviews done by mental health doctors with parent knowledge to help the child.
We found Prairie Care to be not informative on interactions, and as a parent, I believe they were not on top of this issue.
They INCREASED dangerous pill interactions without warning us of the potential dangers, and they stood by it for at least one, but we didn't know about the other, on that was far worse.
We never knew until after we left Prairie Care about interactions and the horrible side effects. We never knew until pulling him from the program that those pills could be the problem, that the interactions had potentially dangerous effects. We didn't learn until almost a year later just how bad it was.
Are they watching the brand new doctors? They told us they were, but I don't believe them. That's my opinion, but I think I earned it.
Serotonin Syndrome has the potential to kill. I don't know if Prairie Care in Edina is aware of that.
We found Prairie Care to be not informative on interactions, and as a parent, I believe they were not on top of this issue.
They INCREASED dangerous pill interactions without warning us of the potential dangers, and they stood by it for at least one, but we didn't know about the other, on that was far worse.
We never knew until after we left Prairie Care about interactions and the horrible side effects. We never knew until pulling him from the program that those pills could be the problem, that the interactions had potentially dangerous effects. We didn't learn until almost a year later just how bad it was.
Are they watching the brand new doctors? They told us they were, but I don't believe them. That's my opinion, but I think I earned it.
Serotonin Syndrome has the potential to kill. I don't know if Prairie Care in Edina is aware of that.
We believe over treatment can be as harmful as over-medicating. We are not doctors, but we say this as parents. Second opinions changed our lives, Prairie Care mn (minnesota) in their Edina outpatient clinic we believe made it worse.
When we pulled him out of Prairie Care early, after several issues had arisen, after we informed staff of those issues, after having strong doubts about what was happening in the day program, and after getting a bill that was significantly larger than what we were told, we believe our choice was right and have been proved right everywhere we have gone. They've made a claims about my character and motives when I filed complaints with state agencies.
Ad hominem. Deal with facts.
Did they increase a dangerous med combo another doctor there had charted may be the issue? Yes. Did they follow that doctor's suggestion to talk to the mother about his behavior and that combo? NO. Did they ever tell me about it? No, I found it in his records almost a year later. I knew about one that I questioned them about, but not the one that was much more dangerous. The one I did question, they stood by not telling me.
Did they try to convince me to hand over my child's records AFTER leaving them? Yes. (Weird huh?) Did they have serious documentation problems? yes. Did we discuss while my child was there why he seemed to be getting worse with the amount of fits thrown? Yes. Did we discuss while my child was there the lack of checking his backpack coming and going? yes. Did we discuss a large stick pin he brought home after a day there? yes. Did we discuss why the bill was so much higher than what we were told? Yes. Etc....
When we pulled him out of Prairie Care early, after several issues had arisen, after we informed staff of those issues, after having strong doubts about what was happening in the day program, and after getting a bill that was significantly larger than what we were told, we believe our choice was right and have been proved right everywhere we have gone. They've made a claims about my character and motives when I filed complaints with state agencies.
Ad hominem. Deal with facts.
Did they increase a dangerous med combo another doctor there had charted may be the issue? Yes. Did they follow that doctor's suggestion to talk to the mother about his behavior and that combo? NO. Did they ever tell me about it? No, I found it in his records almost a year later. I knew about one that I questioned them about, but not the one that was much more dangerous. The one I did question, they stood by not telling me.
Did they try to convince me to hand over my child's records AFTER leaving them? Yes. (Weird huh?) Did they have serious documentation problems? yes. Did we discuss while my child was there why he seemed to be getting worse with the amount of fits thrown? Yes. Did we discuss while my child was there the lack of checking his backpack coming and going? yes. Did we discuss a large stick pin he brought home after a day there? yes. Did we discuss why the bill was so much higher than what we were told? Yes. Etc....
Get in writing exactly what they charge and for what. Our request for itemization of what they did each day to warrant the charge has not been provided. Of course, now that I know how extensive their documentation problems were, that would probably be difficult. They are supposed to provide that itemization.
We believe our child was at risk for their greed. That is our opinion. We believe it with all our heart.
We again believe a parent should be able to address their child's care with no fear of retribution.
Does the free assessment remind you of being sold a timeshare? Looking back, that's how I would describe it. At the time, I thought it was about health.
We were referred there for growing concerns about a child's mental health and we thought when we were referred there, they were committed to his care.
I no longer believe that in any way, shape, or form.
I believe they are terribly frightened of a lawsuit and that's why they lawyered up immediately in responding to us about care concerns that ranged from not checking backpacks, finding a long stick pin, but not the worst which I found about about almost a year later. I think that's why they wouldn't talk to the BBB and that's why they've tossed everything they can against a wall against me to see what sticks. I didn't even know how bad it really was until almost a year later when we found some new documentation. When I saw the records, we sat our son down and told him what was in them. He wants others to know. And that's why we blog. Our opinion is we can help the next child or next set of parents.
They once said I was all about money, even though that's not even close to where it started. We paid them off immediately. We believe it was still about twice as high as it should have been and they mislead us and told them so. But we paid it. And frankly, I doubt that little tiny bit of money they felt that adament about.
But if it was all about money--why wouldn't they have simply paid back less than a thousand dollars and avoid the endless agencies who have all bolstered us and brought out even more damning details? I ponder that business model. I always wondered why they came at us in a way I found so strangely aggressive and bizarre when we pointed out some issues. Since, we have found out it was even worse than we thought.
If it was all about money, why did they have a lawyer involved when I informed them of care issues (most of which I had informed them of while there) but was a year away yet from finding out just how bad it was. I didn't get why they had a lawyer included at the time, but I saw it as a hostile move. I didn't understand at all their odd response, a response that seemed more interested in destroying my credibility than caring for a child. I thought that was very weird at the time.
We weren't even near dealing with all the billing issues at that point. Again, they are required to produce an itemization and explanation of the charges and despite our requests have NOT.
If it's all about money, why not? Could it be all the documentation problems found? Could it be they are unable to produce it because they can't back it up? Could that be why they stonewalled the Better Business Bureau who tried to contact them several times in several ways?
If it was all about money, why were they pressing for my son's medical records after he left? Why? I have not found any official or doctor who can explain to me why they would press so hard for his records of care AFTER we left with a new doctor.
If it was all about money, why would they let themselves be damaged by the BBB, by letting information go public when mom refused to meet with them and their lawyer and cooperate with getting records they had no medical interest in?
If it was all about money, why would they, as a for profit business, think such a paltry amount of money was more important than the public finding out? That's strange business. Why would a for profit business let so much bad press get out to the public over chump change. Why would this website exist if it was all about money?
Why?
My opinion is they are scared to death that we will sue over how they cared for our child, win, and it will cost them so much more. Just an opinion. My other guess is they have really incompetent people working for them on the administrative side. I don't know what else to think..
My opinion is it is about money--but not ours, it's about theirs.
The Ombudsman called them out on some major documentation problems. We have proof of interaction issues from their own records. We have their own voices left on our voicemail contradicting them.
So if you are a quality place, committed to patients, children and families, why would you act so strangely and stonewall?
We believe all the facts about his care are on our side — and even though it took us almost a year before we learned it was worse than we thought..we know now. But we still haven't retained an attorney. We have just filed and done very well with public complaints to various agencies. We've put a lot of time into informing the public. More than a few dollars can cover. It's never been about the money for us. It's been about honesty and safety. It's been about refusing to be bullied down. It's been about not letting another family experience what we did.
We were referred there for growing concerns about a child's mental health and we thought when we were referred there, they were committed to his care.
I no longer believe that in any way, shape, or form.
I believe they are terribly frightened of a lawsuit and that's why they lawyered up immediately in responding to us about care concerns that ranged from not checking backpacks, finding a long stick pin, but not the worst which I found about about almost a year later. I think that's why they wouldn't talk to the BBB and that's why they've tossed everything they can against a wall against me to see what sticks. I didn't even know how bad it really was until almost a year later when we found some new documentation. When I saw the records, we sat our son down and told him what was in them. He wants others to know. And that's why we blog. Our opinion is we can help the next child or next set of parents.
They once said I was all about money, even though that's not even close to where it started. We paid them off immediately. We believe it was still about twice as high as it should have been and they mislead us and told them so. But we paid it. And frankly, I doubt that little tiny bit of money they felt that adament about.
But if it was all about money--why wouldn't they have simply paid back less than a thousand dollars and avoid the endless agencies who have all bolstered us and brought out even more damning details? I ponder that business model. I always wondered why they came at us in a way I found so strangely aggressive and bizarre when we pointed out some issues. Since, we have found out it was even worse than we thought.
If it was all about money, why did they have a lawyer involved when I informed them of care issues (most of which I had informed them of while there) but was a year away yet from finding out just how bad it was. I didn't get why they had a lawyer included at the time, but I saw it as a hostile move. I didn't understand at all their odd response, a response that seemed more interested in destroying my credibility than caring for a child. I thought that was very weird at the time.
We weren't even near dealing with all the billing issues at that point. Again, they are required to produce an itemization and explanation of the charges and despite our requests have NOT.
If it's all about money, why not? Could it be all the documentation problems found? Could it be they are unable to produce it because they can't back it up? Could that be why they stonewalled the Better Business Bureau who tried to contact them several times in several ways?
If it was all about money, why were they pressing for my son's medical records after he left? Why? I have not found any official or doctor who can explain to me why they would press so hard for his records of care AFTER we left with a new doctor.
If it was all about money, why would they let themselves be damaged by the BBB, by letting information go public when mom refused to meet with them and their lawyer and cooperate with getting records they had no medical interest in?
If it was all about money, why would they, as a for profit business, think such a paltry amount of money was more important than the public finding out? That's strange business. Why would a for profit business let so much bad press get out to the public over chump change. Why would this website exist if it was all about money?
Why?
My opinion is they are scared to death that we will sue over how they cared for our child, win, and it will cost them so much more. Just an opinion. My other guess is they have really incompetent people working for them on the administrative side. I don't know what else to think..
My opinion is it is about money--but not ours, it's about theirs.
The Ombudsman called them out on some major documentation problems. We have proof of interaction issues from their own records. We have their own voices left on our voicemail contradicting them.
So if you are a quality place, committed to patients, children and families, why would you act so strangely and stonewall?
We believe all the facts about his care are on our side — and even though it took us almost a year before we learned it was worse than we thought..we know now. But we still haven't retained an attorney. We have just filed and done very well with public complaints to various agencies. We've put a lot of time into informing the public. More than a few dollars can cover. It's never been about the money for us. It's been about honesty and safety. It's been about refusing to be bullied down. It's been about not letting another family experience what we did.
We are pleased to have kept voice mails which were able to refute baseless accusations now on record with the AG. I kept every single voice mail. Apparently they were not aware of that when they sent a letter to the AG. That sucks for them. Health care, mental health care for children is a very serious issue. And so is integrity. I need to trust a doctor, especially when my child is on the line. I believe they are so untrustworthy the public should know.
(btw, I spent over a decade as a reporter..not sure if they knew that since I got the feeling they thought I was just a dumb mommy who would be scared of their bluster and go along with them without question, just an opinion....because of my background, I have a thing with "right to know," and am certainly not clueless on working with agencies, research, information laws, and dealing with slimeballs who hide under rocks.)
They have documentation (mn ombudsman) and stonewalling (BBB) issues on record.
I believe that means Prairie Care in Edina and Maple Grove sucks and bought the domain name because it is highly recommended that any business or public official buys such names because they are likely to come up. Just do a search on obamasucks.com or bushsucks.com. You'll see how it works. PR people should know that.
Consultants, I've always thought, were a waste of money. That's free advice.
My opinion is based on their behavior with us, and findings at the BBB, Attorney General, and Minnesota Ombudsman for Mental health, as well as documentation they wrote.
Please know, they never told me about pill interactions. In fact, they stood by not telling me. I disagree that parents don't need to know.
But at the time, I wasn't aware of just how bad the interaction dangers were. I have more now that as a parent was a blow to the gut. I believe parents have a RIGHT TO BE INFORMED.
They never told me how badly they screwed up documents. Never. I found out nearly a year later what the Ombudsman had found.
Again:
(btw, I spent over a decade as a reporter..not sure if they knew that since I got the feeling they thought I was just a dumb mommy who would be scared of their bluster and go along with them without question, just an opinion....because of my background, I have a thing with "right to know," and am certainly not clueless on working with agencies, research, information laws, and dealing with slimeballs who hide under rocks.)
They have documentation (mn ombudsman) and stonewalling (BBB) issues on record.
I believe that means Prairie Care in Edina and Maple Grove sucks and bought the domain name because it is highly recommended that any business or public official buys such names because they are likely to come up. Just do a search on obamasucks.com or bushsucks.com. You'll see how it works. PR people should know that.
Consultants, I've always thought, were a waste of money. That's free advice.
My opinion is based on their behavior with us, and findings at the BBB, Attorney General, and Minnesota Ombudsman for Mental health, as well as documentation they wrote.
Please know, they never told me about pill interactions. In fact, they stood by not telling me. I disagree that parents don't need to know.
But at the time, I wasn't aware of just how bad the interaction dangers were. I have more now that as a parent was a blow to the gut. I believe parents have a RIGHT TO BE INFORMED.
They never told me how badly they screwed up documents. Never. I found out nearly a year later what the Ombudsman had found.
Again:
"several documentation concerns presented themselves. In particular, incomplete forms, conflicting information in single event charting, duplication of charting notes for different days, and documentation indicating (..redacted..) with no documentation available at all. "
Actual portion of letter sent to Prairie Care from MN Ombudsman for mental health in our case. That letter, we were told by the Ombudsman has now been sent to the Attorney General to make clear what they told Prairie Care vs what Prairie Care claimed.
By the way, it should be noted Prairie Care apologized to our child's new doctors because it took way too long to get his records. Past anything reasonable.
Why did they drag their feet so much??
Thanks to our ever increasing readers. This blog would have never been, if we hadn't felt bullied, or if we felt that Prairie Care actually did care about children.
We are passionate our child deserved better. Our child is a great kid, we firmly believe they took advantage of us, by using him, and put him in peril. That's our opinion, but we believe it 100%.
We want children to be safe. That's it.
We are not a settle out and quietly go away type, and we don't care to pad lawyer pockets. We want children to be safe. We were not left with an impression that they cared, but we do. We think screwing up charts, pill interaction increases and safety checks are VERY SERIOUS ISSUES. If Oberstarr, a DOCTOR, had shown us any sign he took those issues seriously, we wouldn't be here today. That's it. We wanted to know they understood some things were problems and committed to fix them.
We are passionate our child deserved better. Our child is a great kid, we firmly believe they took advantage of us, by using him, and put him in peril. That's our opinion, but we believe it 100%.
We want children to be safe. That's it.
We are not a settle out and quietly go away type, and we don't care to pad lawyer pockets. We want children to be safe. We were not left with an impression that they cared, but we do. We think screwing up charts, pill interaction increases and safety checks are VERY SERIOUS ISSUES. If Oberstarr, a DOCTOR, had shown us any sign he took those issues seriously, we wouldn't be here today. That's it. We wanted to know they understood some things were problems and committed to fix them.
One commentary came to this website about their care and claimed to be a patient and everything was roses. A quick google search on the name showed it was from a health care consultant.
We have still been waiting for her follow up since her "outing." Wow.
That's one reason why I have little regard for PR consultants. I've worked with them before. I am waiting for one that has opinions worth anything to cross my path.
I always thought "consultant" was just a fancy way of saying..let's pay someone to agree with everything we want them to say. Opinion. Governments use them all the time. I think they are a waste of money.
We have still been waiting for her follow up since her "outing." Wow.
That's one reason why I have little regard for PR consultants. I've worked with them before. I am waiting for one that has opinions worth anything to cross my path.
I always thought "consultant" was just a fancy way of saying..let's pay someone to agree with everything we want them to say. Opinion. Governments use them all the time. I think they are a waste of money.
Prairie Care committed to take care of my son. And believe me when I say, when a mom finds out all I know today...thinking you're sexist is the nicest thing I have to say about Todd. His letter writer who claims to be a patient advocate, and Oberstarr rank even lower in our view than the administrator.
Oberstarr is a Doctor. He took an oath.
He took an oath.
We do not endorse Prairie Care's mental health programs, or business in Edina and Maple Grove.
A second opinion is, in our opinion, an eye opener. We endorse second opinions by qualified professionals unrelated to that place. That's our opinion. I wish someone would have warned us, but we were referred and thought they would help. Hindsight is 20/20.
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Original Post:
The following is all opinion based on our personal experience with Prairie Care, Maple Grove and Edina--I am so sad my child was there it tears my heart. I am so glad we left early.
I hope no parent feels that pain and I hope our hindsight opinion will help.
Why the cheesy title? To optimize your website, you must use key phrases, for example:
Prairie Care php, partial hospitalization for children in Edina as assessed by Maple Grove suck in our opinion.
It is because of the simplicity of those phrases or words it is often recommended high profile people, businesses etc.. purchase those domains, like x?organizationsucks.com before ... say a fed up parent who feels their back is against a wall does. Because those simple words, show up in searches.
Please forgive the simple optimization tactic on such a serious issue.
What's the point here? We don't see a gain here..and probably should just give up, feel defeated, kicked about, ignored, baited and sticker shocked- (but not as shocked as our opinion of their care and response to concerns) and just suck it up right? Forget about trying to correct medical records, correct bills to reflect what we were told, help improve protocols so the next family in pain won't feel it worsened - how we wish our nightmare never began and others won't feel what we do.
If we did that, if we took the easy road and sucked it up--we feel we leave a door open that no parent should have to experience, if someone had just tried and not been afraid, maybe we would have taken a step back before deciding. That's an opinion--but it's why.
In the end, we can't tell you what's right to do. We can't tell you where's right to go.
We can only speak from our opinion for ourselves.
The following is also our opinion-
-Trust your instincts and don't give up if you are not satisfied.
They may not like it and get annoyed with you-but you are your child's best advocate...no one else.
-Demand everything in writing (especially the cost) and who will provide the care.
--If you have concerns, write them down and who you told them to and never hold back. It's your child.
--Document a follow-up that these specific concerns or questions were addressed, explained and cc them to several both within your own circle, and there's. Don't leave anything undocumented.
-Keep phone records and voice mails. They can be your best friend. ;)
-Carry a recorder if you can, or use an app from a smart phone and ask that they speak into it so it's crystal clear.
-Ask for a tour at a spontaneous time.
-Be there to see a real full fledged all the way Doctor assess your child. (We believe it is too serious to be a student project, another opinion.) and again ..follow your gut. Doctors aren't Gods and in a state of helplessness we may look for help -- but shall we learn and hope others will do better.
-If the doctor/administrator is annoyed by you asking too many questions, we believe that's a red flag. We believe in your right to fully understand what is happened or happening with your child. If they toss their lawyer at you for all questions--we believe that's a bully tactic to get you to stop asking questions. That's when state agencies, your insurance company etc,.. may need to be contacted. And that's why your documentation, voice messages, etc..will be your ally.
-Free assessments--haven't we all learned, nothing is free?
-Our opinion, we wished we would have paid well regarded, experienced doctor to assess. Hopefully, they will refer you for proper care, or save you from over care. We believe if a child is not in an emergency situation, there is time to find a qualified professional to do an assesment.
-Our opinion-- hospitalization is a last resort, not a first, especially if a child has not been assessed by a qualified professional and is not in an emergency.
-Our opinion as parents , not professionals...that setting can be difficult for some children, in our opinion and we believe care should be taken to ensure the program is right for them before putting them in it. And as parents, we are the ones who must take that care and educate ourselves and talk to other qualified resources to do the best due diligence we can. Parents should use caution in trusting that everything is what they are being pushed to--our job is to verify.
-Our opinion, avoid doctors who have stopped learning-- and avoid the ones with much to learn. Our opinion --your child deserves an experienced Doctor to treat them as an individual to be discovered and through that process, both you, your child and your Doctor may be able to find a more gentle way.
--You are your child's best advocate--and no matter what path you take, document, take pictures, get everything in writing.
-Research the medications and interactions, and don't expect you will be told,, we learned the hard way.
-Doctors cannot force you to agree to medications, although in our opinion, some think they can, or at minimum think they know best. You are the advocate, they are your advisor. And they are people. All people make mistakes. If you have a doctor or situation who thinks they are mistake proof--run. Our opinion.
Personal anecdote unrelated to Prairie Care---Years ago in a different state, I went into pre-eclampsia (I didn't know that's what was happening but sure felt poorly) due to a blood condition and it impacted me early in my pregnancy, my OB was not available, so I went to my regular family doctor.
He sent me home to rest, and despite some red flags-told me to come back the next day if I still had a problem.
Did I ever, I was going downhill fast.
My OB was infuriated that I was sent home and I spent the rest of the pregancy on bed-rest, in and out of the hospital. I was really, really sick.
My family doctor came to see me and said he was sorry.. He remained my doctor and my children's doctor for years and is now a teacher.
The fact that he could admit it, learn from it, act like a real person and treat me like a friend, to me...said he was the best doctor for me. Warts and all--he knows he's human and he learned from it and never stopped learning. What works for you may be different. But I offer my opinion as a parent, and perhaps a parent may do better from it.
I don't expect perfection because I will be set up for disappointment, no one is perfect, not me and not you.
I have to admit though, I don't like responsibility avoiders, & I really don't like bullies. I don't back down to bullies, although sometimes I will admit, it's hard to do. They can be tough.
Another anecdote--a couple years ago one of my kids became ill, it seemed like a cold or flu. But when the fever really spiked, and OTC didn't bring it down, I brought him in. We were sent home with the --it's just a virus, give it a few days.
More days passed and he didn't seem to me to be improving, sure the OTC brought the fever down--but it went right back up when they wore off. So we went back. They ran tests..all negative. I asked if we could check for others--but they said the signs weren't there--and sent us away again.
More days--brought him back, got a nurse practioner who insisted it was a virus..at this point I was adamant that there was something more, I could see it in his eyes. I wanted more tests for an infection, even suggested lyme disease. She refused. I left with my child--trying to decide where to go next.
But then the bullseye rash appeared. The hallmark of Lyme's. He was treated, finally. And yes, the test was positive for Lyme's.
I swore after that I would trust my instincts and expect better. There are still things I am learning as a parent, and I know I don't have a medical background--but I am sure, I know my kid best. And I suspect you as a parent do to. I hope you don't forget that.
Just a few opinion from a parent who wished they had that hindsight.
And that's why this is here.. Free speech opinion. Some won't like it- but some don't like Prairie Care. Some do.
It's about knowing that you as a parent are not alone..and we hope your due diligence and trust but verify skills will be in high use.
It's a tough decision--and some may do ok there. It's not our call, it's yours.
And it's just one parent's opinion.
We wish you the best and will update soon with all the links to where complaints can be filed. Hopefully, you will not need them, but there's so much, we will attempt to offer a clearinghouse of sorts.
"Sometimes, even if you lose, you win."
Elie Weisel
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Prairie Care Sucks (Maple Grove and Edina) is not affiliated with Prairie Care Hospital in Clinic Services and is strictly a parent's opinion of the care and billing practices based on our own unique experiences. Some of the sites listed may reference that organization, we believe all parents are entitled to their own opinion and research and expect that some may be content, and find that a good fit.
As always, we encourage parents to get everything in writing, everything. Just our opinion as parents and not health care providers, students, or administrators.
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