The big sell- free assessment

The "free" assessment is probably where  most of the problems with prairie care really began. Not just the wrong info on pricing--
But the impression of what was happening. I was fairly clear my son had sensory issues. I was sold a fairy tale.
I kick myself daily.. (And wish I could update this blog more because I feel it is THAT important to warn parents about this for profit group. For profit means kids needed. Don't forget they are for profit. Prairie Care administrators will be happy to know I have been slowed by a serious diagnosis of my own.. I have seen some reviews from other parents and hope they will stand up and help.-- either way we are still strong in search rankings and plan to keep it that way).)

Anyway, my son, adverse to loudness and chaos, as discussed at the assessment - one day tells me a story of a girl who started screaming and was restrained by staff. Oh boy.

I hope it wasn't the same girl with the radiator pressed against her face I saw while there.

This is why I was sooooo unhappy when it became obvious my son's backpack wasn't checked - and why I was so concerned about the large stick pin he had found.

A nice boy in a pretty scary environment.
On a severely interaction they increased, with a file with days missing and duplicated as found by the Minnesota Ombudsman -- and with no answers for their weird billing practices they got dropped a letter from the BBB.

Classy place.

Again, we found all the help we needed with a great private practice doc and a 35 dollar co-pay.
He got him off that interaction, and our lives changed for the better.

What does Prairie Care do? $$$$$$

Could Prairie Care put your child at risk?

The quickly expanding mental health (I use that loosely) care ever expanding profit monster Prairie Care needs to fill beds to make money.

Can for profit mental health hospitals kill?

Here is a link to more info on greed leading to higher costs and higher mortality rates.

http://www.pnhp.org/resources/for-profit-hospitals-cost-more-and-have-higher-death-rates


Children's health, mental care, safety, health assessments CAN be done in the Twin Cities by qualified professionals for the price of a co-pay.
Looking for the best isn't always the biggest.

Always remember Prairie Care is there to make money.

We learned that. Our child never needed them at all. A professional caught his incorrectly prescribed drug interaction right away. Unfortunately, through their "free" (sales tactic) assessment, our son stayed on that interaction too long, was placed with children where he didn't belong, became worse on outbursts as confirmed to us by his teachers, and that dangerous interaction was INCREASED and we were never in the loop. Their bills were far more than what they told us.. far, far more..
And the Ombudsman found serious problems with their documentation and/or lack there of..
And the "doctor" who is the head of this place that is ON RECORD with the state of royally screwing up, dodged and stonewalled and cashed our contested checks with no remorse.

They could have killed my son. I firmly believe that. Major medical interactions they increased can lead to seratonin syndrome. They can keep our pennies and grub all they want-- what they can never repair is the disgraceful behavior. They belong on House of Cards. Not around children.

They owe my son an apology and this blog will continue to warn parents until they do what we asked in the first place, Commit to better care for children.

They can't.

Covering your ass is not as important as hurting children and families.



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Prairiecare trying to infest Brooklyn Park

Be very concerned when for profit doctors, expanding at an alarmingly fast rate set their sites on your children.
These people are trying to make a profit. To do that beds must be filled.

As a parent who feels my son was on a dangerous interaction they not only missed but
Increased without regard or informing us as parents. One doctor in a test apparently wrote a note this should be checked but never was..
Our bill was way more than what they told us.
They admitted to the state ombudsman they were already working on security issues after red flags kept popping up.
Their charts were incomplete and duplicated and a severe problem according to the MN ombudsman.

They ignored our lawful requests for itemized bills and ignored the Better Business Bureau and cashed our contested check while the for profit head doctor ignored all our medical concerns and contesting of the bill.

I have spent more time than the bill, so their claim to the AG (some claims they
Made were directly refuted by their own voices since I kept all their voice
mails,) this is about money doesn't hold water. It may be about money-- but not mine.

This is about children's health and safety being put before money grubbing greed.

Do you honestly think they would let these agencies come out with negative info against them and all bolstering us-- and let a parent get so frustrated by their lack of concern of drug interactions, over treatment, and safety to be blasted all over the internet just a few hundred?

I don't. My theory is they know they screwed up
Royally, know I have an intense case against them,  and hope I go away because I refused to come to a meeting at their office when early on they lawyered up. It didn't make sense since I said if we can figure this out, barring any unforeseen alarming discovery I would be done with them..

Took me almost a year to find out my son was on a major interaction they increased.

I guess that was unforeseen and alarming.

Good luck to my friends in Brooklyn. Park//

Just remember -- they are FOR PROFIT.

Remember - this blog is worth more to help parents not go through our horror story,
We get nothing in exchange. As a former reporter, right to know is more important than padding  lawyer pockets and the truth never seeing the light of day in some stupid out of court settlement that will never help a family, or fix what they did to our child and family.


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Edina, maple grove, in patient, out patient, adolescent, funded by REIT in Minot , employment, jobs, assessments, assessment, autism,
 Depression, mental health ombudsman, plans Brooklyn park, chaska, Edina, maple grove

Prairie Care's Credibility Problems

We are coming up on the one year anniversary of this blog. This blog was first penned to warn parents. It was originated to stand up to the administrative staff at Prairie Care, who responded to our concerns about safety, lack of checking backpacks, and lack of information regarding potentially dangerous pill interactions. It was founded because we found their decision to include a lawyer, needlessly seek to undermine, and blame only the mother, and attempt to pressure us to hand over access to our sons medical records after we left a very odd way to handle concerns about the care of children. It was founded because they have ignored requirements to provide itemized billing after our belief they way overcharged us based on what THEY said. We started this blog because we aren't scared and hiding like they do. We aren't afraid to tell our story. And we will NOT be intimidated by them.  We do not believe only mother's should be attacked, or any parent should be attack for raising concerns. We believe that is a first year law school tactic to deflect and undermine credibility. We do not respect that tactic when children's health is at risk. And when there are two equal parents, we believe in 21st century responses, instead of blaming moms. Barefoot and in the kitchen days are over fellas.

Many of these things we feel we now understand, and the credibility issues have been coming down from one agency after another that show we were right and they have problems.
Documentation issues, stonewalling, blatant false statements contradicted by their own voices. This is their public record after we have filed complaints with the Attorney General, Minnesota Ombudsman for Mental Health, and Better Business Bureau.

These all could have been avoided if we saw any sign the people in charge cared. After a year we realized the dangers to our child were worse than we thought then. Doctors who don't find their own mistakes to be a concern-- are major concern to us.


Children's lives are on the line.

It is interesting to me that this all could have been wrapped up so easily had it not been for their bizarre response. All I had asked was they commit to review and care the concerns I laid out, and stick to their word on billing. A fairly paltry amount really. I said, if we can do this, barring anything unforeseen, I would consider us done. Barring anything unforeseen may have been problematic since we found so many unforeseen scary facts after we refused to back down to the bully. And that's just what we alone have found, with no attorney assistance. They were very naughty and we believe our child  suffered for it, and it could have been worse if we hadn't pulled him early and found new care that dramatically changed things by getting our child off the dangerous interactions PrairieCare increased, with a doctor somewhere in their system saying it could be the very problem, but somehow that got lost in the paperwork I guess. Perhaps with all the other paperwork that is missing?

The following is a copy of our year in review after dealing with Prairiecare and their free assessment, day treatment program and pulling our child early after the many red flags. It was worse than we thought.

All the agencies we filed with have records of their findings and experience with this place.

By the way, if you do a search, we are not the only parents out there with similar stories, we are just the most in depth.
-------

Danger to your children is something every parent grapples with in making decisions. Our opinions of care and billing, and facts found by government are just one factor to consider. The following is an addition to the original post which shows up the most in people's searches. It will give you what we learned since the beginning :
-----------------------

"several documentation concerns presented themselves.  In particular, incomplete forms, conflicting information in single event charting, duplication of charting notes for different days, and documentation indicating (..redacted..) with no documentation available at all. "

Actual portion of letter sent to Prairie Care from MN Ombudsman for mental health. 

Dropped a letter grade by Better Business Bureau after ignoring them. 

-Attorney General's office has copies of their own voices which factually contradict some of their statements. 

-They tell you on their website they have an "unbiased" advocate to help you. This man works for them, writes letters on their behalf, and does their dirty work. Honesty is important. Unbiased? That means not on a side. Dictionaries are available online to their writers.

-Check interactions with drugs! We don't trust them at all there and firmly believe they could have killed our son. Children's health is a serious issue. These things I believe must be reviewed and there should be reviews done by mental health doctors with parent knowledge to help the child.

We found Prairie Care to be not informative on interactions, and as a parent, I believe they were not on top of this issue.

They INCREASED dangerous pill interactions without warning us of the potential dangers,  and they stood by it for at least one, but we didn't know about the other, on that was far worse.

We never knew until after we left about interactions and the horrible side effects. We never knew until pulling him from the program that those pills could be the problem, that the interactions had potentially dangerous effects. We didn't learn until almost a year later just how bad it was.

Are they watching the brand new doctors? They told us they were, but I don't believe them. That's my opinion, but I think I earned it.

Serotonin Syndrome has the potential to kill.  

We believe over treatment can be as harmful as over-medicating. We are not doctors, but we say this as parents. Second opinions changed our lives.

When we pulled him out early, after several issues had arisen, after we informed staff of those issues, after having strong doubts about what was happening in the day program, and after getting a bill that was significantly larger than what we were told, we believe our choice was right and have been proved right everywhere we have gone. 

Get in writing exactly what they charge and for what. Our request for itemization of what they did each day to warrant the charge has not been provided. Of course, now that I know how extensive their documentation problems were, that would probably be difficult. 

We believe our child was at risk for their greed. That is our opinion. We believe it with all our heart. 

We again believe a parent should be able to address their child's care with no fear of retribution. 

Does the free assessment remind you of being sold a timeshare?  Looking back, that's how I would describe it. At the time, I thought it was about health.

We were referred there for growing concerns about a child's mental health and we thought when we were referred there, they were committed to his care.

I no longer believe that in any way, shape, or form.

I believe they are terribly frightened of a lawsuit and that's why they lawyered up immediately in responding to us about care concerns that ranged from not checking backpacks, finding a long stick pin, but not the worst which I found about about almost a year later. I think that's why they wouldn't talk to the BBB and that's why they've tossed everything they can against a wall against me to see what sticks. I didn't even know how bad it really was until almost a year later when we found some new documentation. When I saw the records, we sat our son down and told him what was in them. He wants others to know. And that's why we blog. Our opinion is we can help the next child or next set of parents.

They once said I was all about money, even though that's not even close to where it started. We paid them off immediately. We believe it was still about twice as high as it should have been and they mislead us and told them so. But we paid it. And frankly, I doubt that little tiny bit of money they felt that adament about.

 But if it was all about money--why wouldn't they have simply paid back less than a thousand dollars and avoid the endless agencies who have all bolstered us and brought out even more damning details? I ponder that business model. I always wondered why they came at us in a way I found so strangely aggressive and bizarre when we pointed out some issues. Since, we have found out it was even worse than we thought.

If it was all about money, why did they have a lawyer involved when I informed them of care issues (most of which I had informed them of while there) but was a year away yet from finding out just how bad it was. I didn't get why they had a lawyer included at the time, but I saw it as a hostile move. I didn't understand at all their odd response, a response that seemed more interested in destroying my credibility than caring for a child. I thought that was very weird at the time.

We weren't even near dealing with all the billing issues at that point. Again, they are required to produce an itemization and explanation of the charges and despite our requests have NOT.

If it's all about money, why not? Could it be all the documentation problems found? Could it be they are unable to produce it because they can't back it up? Could that be why they stonewalled the Better Business Bureau who tried to contact them several times in several ways?

If it was all about money, why were they pressing for my son's medical recordsafter he left? Why? I have not found any official or doctor who can explain to me why they would press so hard for his records of care AFTER we left with a new doctor.

If it was all about money, why would they let themselves be damaged by the BBB, by letting information go public when mom refused to meet with them and their lawyer and cooperate with getting records they had no medical interest in?

If it was all about money, why would they, as a for profit business, think such a paltry amount of money was more important than the public finding out? That's strange business. Why would a for profit business let so much bad press get out to the public over chump change. Why would this website exist if it was all about money?

Why?

My opinion is they are scared to death that we will sue over how they cared for our child, win, and it will cost them so much more. Just an opinion. My other guess is they have really incompetent people working for them on the administrative side. I don't know what else to think..

My opinion is it is about money--but not ours, it's about theirs.

The Ombudsman called them out on some major documentation problems. We have proof of interaction issues from their own records. We have their own voices left on our voicemail contradicting them.

So if you are a quality place, committed to patients, children and families, why would you act so strangely and stonewall?

We believe all the facts about his care are on our side — and even though it took us almost a year before we learned it was worse than we thought..we know now. But we still haven't retained an attorney. We have just filed and done very well with public complaints to various agencies. We've put a lot of time into informing the public. More than a few dollars can cover. It's never been about the money for us. It's been about honesty and safety. It's been about refusing to be bullied down. It's been about not letting another family experience what we did.

We are pleased to have kept voice mails which were able to refute baseless accusations now on record with the AG. I kept every single voice mail. Apparently they were not aware of that when they sent a letter to the AG. That sucks for them. Health care, mental health care for children is a very serious issue. And so is integrity. I need to trust a doctor, especially when my child is on the line. I believe they are so untrustworthy the public should know.

(btw, I spent over a decade as a reporter..not sure if they knew that since I got the feeling they thought I was just a dumb mommy who would be scared of their bluster and go along with them without question, just an opinion....because of my background, I have a thing with "right to know," and am certainly not clueless on working with agencies, research, information laws, and dealing with slimeballs who hide under rocks.)

 They have  documentation (mn ombudsman) and stonewalling (BBB) issues on record. 

I believe that means Prairie Care in Edina and Maple Grove sucks and bought the domain name because it is highly recommended that any business or public official buys such names because they are likely to come up. Just do a search on obamasucks.com or bushsucks.com. You'll see how it works. PR people should know that.

Consultants, I've always thought, were a waste of money. That's free advice.

 My opinion is based on their behavior with us, and findings at the BBB, Attorney General, and Minnesota Ombudsman for Mental health, as well as documentation they wrote.

Please know, they never told me about pill interactions. In fact, they stood by not telling me. I disagree that parents don't need to know.

But at the time, I wasn't aware of just how bad the interaction dangers were. I have more now that as a parent was a blow to the gut. I believe parents have a RIGHT TO BE INFORMED.

They never told me how badly they screwed up documents. Never. I found out nearly a year later what the Ombudsman had found.

Again:

"several documentation concerns presented themselves.  In particular, incomplete forms, conflicting information in single event charting, duplication of charting notes for different days, and documentation indicating (..redacted..) with no documentation available at all. "

Actual portion of letter sent to Prairie Care from MN Ombudsman for mental health in our case. That letter, we were told by the Ombudsman has now been sent to the Attorney General to make clear what they told Prairie Care vs what Prairie Care claimed. 

By the way, it should be noted Prairie Care apologized to our child's new doctors because it took way too long to get his records. Past anything reasonable.

Why did they drag their feet so much??

Thanks to our ever increasing readers. This blog would have never been, if we hadn't felt bullied, or if we felt that Prairie Care actually did care about children.

We are passionate our child deserved better. Our child is a great kid, we firmly believe they took advantage of us, by using him, and put him in peril. That's our opinion, but we believe it 100%.

We want children to be safe. That's it.

We are not a settle out and quietly go away type, and we don't care to pad lawyer pockets. We want children to be safe. We were not left with an impression that they cared, but we do. We think screwing up charts, pill interaction increases and safety checks are VERY SERIOUS ISSUES. If Oberstarr, a DOCTOR, had shown us any sign he took those issues seriously, we wouldn't be here today. That's it. We wanted to know they understood some things were problems and committed to fix them.

One commentary came to this website about their care and claimed to be a patient and everything was roses. A quick google search on the name showed it was from a health care consultant.

We have still been waiting for her follow up since her "outing." Wow.

That's one reason why I have little regard for PR consultants. I've worked with them before. I am waiting for one that has opinions worth anything to cross my path.

 I always thought "consultant" was just a fancy way of saying..let's pay someone to agree with everything we want them to say. Opinion. Governments use them all the time. I think they are a waste of money. 

Prairie Care committed to take care of my son. And believe me when I say, when a mom finds out all I know today...thinking you're sexist is the nicest thing I have to say about Todd. His letter writer who claims to be a patient advocate, and Oberstarr rank even lower in our view  than the administrator.

Oberstarr is a Doctor. He took an oath.

He took an oath.

We do not endorse Prairie Care's mental health programs, or business in Edina and Maple Grove. 

A second opinion is, in our opinion, an eye opener. We endorse second opinions by qualified professionals unrelated to that place. That's our opinion. I wish someone would have warned us, but we were referred and thought they would help. Hindsight is 20/20. 

Happy Thanksgiving

A year ago our nightmare with Prairie Care was in the works. I am thankful we got out before it's too late, and though we will not forget the major interaction that disgusting place increased, the misleading pricing information, the pain and fear, the attacks we refuted, the obscene documentation errors even the Minnesota State Ombudsman called Prairie Care out on, and much more...we are thankful they didn't do even more harm.

We are hopeful Oberstarr, Archebold, and their shameful mouthpiece, enjoy their families  this year, but hope something will strike them as they look in their families eyes, and they will see. That for once they will see the pain they cause. The people they hurt. We pray for them.

And we pray no more families will be scared for their child,  have to give them more than twice as much as they quoted, for documentation errors galore and increasing potentially dangerous interactions.

Mental health, family pain and children are not a shell game.

It is simply a shame these creatures are growing and we hope more families will not be hurt, or even more hurt than we were.

We are thankful. We will never live with, what they have to live with.

May your children be well, and you find the very best. Just don't forget, as we learned, everything should be researched, cross checked and documented. We found too many potentially dangerous problems to fail at this again. They may have a license, but that, we have found, is not enough.

You are your child's best advocate.

Profit mongers have one mission. Be thankful you aren't them.

Just how bad was it?

We know now there was a medication interaction concern.
We know with a new doc who dropped rather than increased it our child experienced the improvement we had been hoping for...Prairie Care did not.

We knew prior from the ombudsman there were documentation concerns not directly related to his care.

Concerns is an understatement.

This is what the ombudsman sent to them:

6)

After reviewing $&&$&$ chart, "several documentation concerns presented themselves.  In particular, incomplete forms, conflicting information in single event charting, duplication of charting notes for different days, and documentation indicating the use of restraint with no documentation available at all. "

She went on to call them 

"Serious concerns" that she would be following up

With that place about. 

Why we are just finding out it was serious now, I don't know. 

Restraints? What happened to my kiddo? 

When this blog was started, I felt they were pretty bad. 

Almost a year later, they were worse than I thought. 

Living it

As we have lived it, I have nothing but regrets for following a doctor's recommendation and bringing my kiddo to Prairie Care.

My regrets have only grown the more I deal with them. Painfully so.

But hopefully others will be helped by our experience. I have the opinion of them that  money in the pocket, is a bigger concern than due diligence. Bigger than care.

It's my opinion, but it is why we have dealt with them not only on care, but billing.

When you don't take responsibility, you never learn.

Are we the first parents to believe companies put money first?

Whether it's our gas tank, or our children, I believe the greed is the driver of some of these folk's intentions.

But with our children, we can never fix those precious moments in time.

As a parent of a high functioning autistic son, who was desperate for help..I know now Prairie Care was not for him. As I have gone to agencies and dealt with the blowback, insults, and sadly learned just how bad it really was..I wish so much we could rewind time. This despite being stronger as each agency did what they could.

Instead, we move forward.

  
And maybe another kiddo will be spared our experience.