One more try, swords down

We have taken a step back. And though we have many avenues open. We are going to
try again, with cooler heads.

 We hope we can reach a resolution. Not only on the bill and quality of care..  But that people can be people- and work fairly, with no more accusations on our character and we will behave as well and give a chance to start over and end this right.

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We have noticed that we have seen a jump in hits from google and AOL searches. I was blown away frankly, this was my venting ground... But I guess it has become more, and so I won't squander it. I hope to someday change the purpose of this blog and focus on larger issues in health care that we have learned along the way, and become an additional resource for parents and others hoping to get the best.

In the last couple weeks,  a former longtime co-worker was killed by a horrible medical mistake. That's the second person I personally knew who died there (different hospital/city/state) when going in for something that should not have ended so tragically.

There's a lot to fix in health care. We will post more on general stories, and hope someday that it the only focus.

But we still feel we must resolve our situation, or other parents will have the same issues. Care and billing.. It should have been better, and it should conclude better. No parent should feel attacked and ignored for raising serious questions.  No parent should feel their child was used for profit but not care. That remains our point.

So after nearly a year of battling both care and billing issues, we sent the following request today;

Dear Prairie Care, 

Since several month have gone by, perhaps cooler heads will prevail. 

We formally request that our overbilling of 16 days in the care

(Re:child) be reviewed and returned. 

This is asked in good faith,  since we have both learned additional information since the initial dispute, (such as we are not the bad parents who wouldn't return calls, that have been formally refuted by your own voice mails and never had anything to do with the bill.)

We hope those accusations, and others were just an error made in the heat of a passionate battle. As Todd was apparently hurt, as shown in his letter to the Attorney General, those many accusations now shown untrue hurt us as well. 

We are very involved parents and care deeply for our son. Perhaps with this time to step back, you can understand our hurt, and  how it would feel if you were accused of things you did not do all to insinuate you were a bad parent. 

Put in our shoes, and if you knew the claims were not true, and you could and did prove it-perhaps you can understand our frustration and anger, as we saw from your human sides as well, and we can resolve this billing dispute fairly, without having to continue involving other parties.

We only ask fairness and good faith. 

We would consider this review an understanding that humans are capable of making mistakes, and a gesture of good faith that will not go unnoticed. 

Thank you. We are hopeful you will consider this in good faith, with no further unrelated (and disproved) attacks on our character. 

As time has passed information has been shown to support our claim that may not have been considered in the heat of angry feelings. 

Both mine, (after being accused of something unfairly) and apparently Todd's were hurt and I fear those personal battles have influenced a fair review and consideration and caused

more time and cost to both parties than the amount in question.

We act in good faith here today and set aside all personal angst and only ask for a good faith review, which we believe will show we were overcharged for 16 days.

My son, he is doing so much better without too many pills and a place that didn't work for him. We are glad for that, and hope ultimately, you are as well. And still hope you commit to stronger standards of review before admission (he had never even been seen by a psychologist, tested or anything beyond a family doctor.) 

We hope the state ombudsman did what she could to clear up your documentation errors- but also were furthered angered with a hearsay conversation put in the AG letter. We have a few of our own, but with the AG, business bureau and now once again in this request, we will set our hearsay aside and stick to the request. 

We still adamantly believe and confidently know, we were over charged from what we were told, and ask that it be looked at again, with cool heads.

This long in, you must know it has never been about the money for us. We paid it immediately, but continue to believe those 16 days, without question, belong to us and we

would like it returned.

It has been, and always will be about Justice.

Thank you for your consideration. 

Regards, 

(Mom) "the energizer bunny" and (dad)